[nabs-l] problem with BN touch

Fri Oct 7 16:34:07 UTC 2016

Hi All,
> It’s important to remember that the Braillenote Touch is a very new device, so it still has some bugs. I have had my touch now for almost 2 months, and I had to send it back once because it crashed. other than that though, my experience has been great with the device. I really enjoy the ability to create documents in the Docx format without converting them from braille. Also, email and web browsing are much nicer. Since the touch runs android, you can install many great accessible apps. I am very confident that Humanware will fix the bugs as they have done so in the past. That said, there are still a couple of annoyances. The biggest one for me is that there is no way to have two documents open in the word processor. Also, that power button is so aggravating. I pull it out of my bag and find I am in a random app. Other than that though, it’s an amazing device. I just hope Humanware really works on fixing the major problems with the device. if I have to send it in again, i won’t be happy at all. 

Cullen
> On Oct 7, 2016, at 11:18 AM, Amanda Cape via NABS-L <nabs-l at nfbnet.org> wrote:
> 
> Hi Jamie-Anne and others,
> I currently have a Braillenote Apex. What would be the advantages or
> disadvantages of switching to the Braillenote touch if I could? How
> might these compare to purchasing the SmartBeetle braille display as a
> more portable one that I can use with my Iphone and/or laptop and
> keeping my Apex?
> Has anyone checked out the Orbit reader yet?
> Thanks,
> Amanda
> 
> On 10/7/16, Jameyanne Fuller via NABS-L <nabs-l at nfbnet.org> wrote:
>> I really like all that the Touch can do, but it's been super glitchy on so
>> many fronts.
>> Mine is actually back at Humanware for the second time in two months right
>> now, ad I'm suffering without it because my Apex is on the fritz and I hate
>> taking notes on my laptop because I'm bad at listening to JAWS and the
>> class
>> discussion. The first time it went back it was because the motherboard
>> crapped out and they had to replace it. This time, something was wrong with
>> the screen and I was getting a lot of false touches, resulting in literal
>> pages of apostrophes in my documents. Apparently a lot of people are having
>> this problem because they have a plan to expedite the repairs.
>> I did get a case from Executive Products that has definitely lessened the
>> issues with the power button, though. It's also way lighter than the
>> humanware case, but no physical keyboard if you like that..  So I recommend
>> that.
>> 
>> -----Original Message-----
>> From: NABS-L [mailto:nabs-l-bounces at nfbnet.org] On Behalf Of Steve Jacobson
>> via NABS-L
>> Sent: None
>> To: 'National Association of Blind Students mailing list'
>> <nabs-l at nfbnet.org>
>> Cc: Steve Jacobson <steve.jacobson-visi at outlook.com>
>> Subject: Re: [nabs-l] problem with BN touch
>> 
>> Jessica,
>> 
>> We had the same problem with ours.  What I found is that eventually
>> whatever
>> is happening will complete and you should again have access.  Powering down
>> and rebooting will bring you back to the same screen and you will still
>> have
>> to wait so that was a waste of time at least for us.  We returned our
>> BrailleNote Touch to Humanware so they could see why this was happening but
>> there was no explanation when it was returned but they did do some sort of
>> repair.  You may not need to send yours in, though.  Since they have seen
>> this before, they should be able to help you in the long run.  In the short
>> run, just waiting for as much as an hour should result in having that
>> screen
>> going away.  Before I sent ours in, I tried tons of different things to
>> make
>> the problem go away and nothing worked, and I may have delayed the
>> completion of whatever it is that is running.
>> 
>> I have to tell you that I was pretty frustrated with this behavior, and
>> also
>> with the fact that the carrying case does not protect the power button.
>> One
>> really needs to power it all the way down when carrying it in my
>> experience.
>> Booting up takes longer than it did with the old BrailleNote so powering
>> down and back up really is not a satisfactory option and I hope they find a
>> way to address it.  When I carried ours around, even with the lock screen
>> set, It seemed to me that keystrokes would get placed in the buffer so that
>> when I eventually unlocked it, they would all execute.  Also, I think
>> having
>> to load contacts from an old brailleNote into Gmail and synchronizing the
>> new BrailleNote is ridiculous and hope that a smoother method will come
>> along at some point.  Maybe other users have found ways around some of what
>> I'm whining about, but even though this is a nice device, there seems to be
>> some pretty rough edges for something that costs so much.
>> 
>> Best regards,
>> 
>> Steve Jacobson
>> 
>> -----Original Message-----
>> From: NABS-L [mailto:nabs-l-bounces at nfbnet.org] On Behalf Of Jessica Dail
>> via NABS-L
>> Sent: Thursday, October 06, 2016 8:22 PM
>> To: 'National Association of Blind Students mailing list'
>> <nabs-l at nfbnet.org>
>> Cc: Jessica Dail <jldail13 at gmail.com>
>> Subject: Re: [nabs-l] problem with BN touch
>> 
>> Hi,
>> I tried as you suggested, but nothing happened.
>> Does anyone else have any other ideas?
>> I need access to it tonight.
>> Thanks,
>> Jessica
>> 
>> -----Original Message-----
>> From: NABS-L [mailto:nabs-l-bounces at nfbnet.org] On Behalf Of Hope Paulos
>> via
>> NABS-L
>> Sent: Thursday, October 6, 2016 9:09 PM
>> To: 'National Association of Blind Students mailing list'
>> <nabs-l at nfbnet.org>
>> Cc: Hope Paulos <hope.paulos at gmail.com>
>> Subject: Re: [nabs-l] problem with BN touch
>> 
>> I looked in the user manual to see if I could assist you. I don't see
>> anything about resetting the device. The best solution I can give you is to
>> call Humanware technical support tomorrow.
>> Can you unplug it and see if it'll turn off? I'm sure there's a way to
>> reset
>> it but I don't own the product.
>> I wish I could be of more help.
>> 
>> -----Original Message-----
>> From: NABS-L [mailto:nabs-l-bounces at nfbnet.org] On Behalf Of Jessica Dail
>> via NABS-L
>> Sent: Thursday, October 06, 2016 8:57 PM
>> To: nabs-l at nfbnet.org
>> Cc: Jessica Dail
>> Subject: [nabs-l] problem with BN touch
>> 
>> Hi,
>> 
>> I'm having a serious issue with my BN touch.
>> 
>> It's currently turned on, locked, and plugged int.
>> 
>> I have it plugged into my computer, because I'm working on my computer at
>> the moment.
>> 
>> When I try to get into my device, I get the message, "enabling keysoft.
>> 
>> I can't even turn my device off.
>> 
>> What can I do?
>> 
>> Thanks,
>> 
>> Jessica
>> 
>> "
>> 
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> 
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