[nabs-l] A Complaint And A Recommendation I Feel Should Be Made

[KENNEDY STOMBERG]

Thank you for making this known. It's such a bummer! I was really considering buying one of those. Oh well. I am sorry that this happened to you.

Kennedy Stomberg 
(218)295-2391 

> On Sep 29, 2016, at 8:58 PM, David Dunphy via NABS-L <nabs-l at nfbnet.org> wrote:
> 
> Hi All!
> Before going further, I want to apologize in advance if anyone finds
> fault, anger, irritation, or anything similar in nature to those
> feelings with what I'm about to say. However, when a situation comes
> up that is being ignored, or at least, it appears, is being ignored by
> our leadership, it has to be brought out. And unfortunately, this is
> the second time I'm mentioning it, and because attempts to talk to
> people privately are being ignored, I feel now that it's time to make
> it known where I'm at, and my opinion on what should be done. I'm not
> trying to disrespect the organization, but I feel that the people in
> charge need to take responsibility when the ball is dropped.
> Not long ago, you may recall I wrote to this list asking if people on
> here who paid the ten dollars required to Luke for their Student
> Success Toolkit thumb drives had received their drives. I posed this
> question because I had not received my drive after having made a
> payment and not receiving mine in the mail. I waited two weeks because
> I know people in school gget busy.
> So I wrote to Luke asking about this, and copied the nabs president,
> Kathryn Webster, on the message. Luke wrote back, saying he sent it,
> but had no tracking information.
> I found this a bit disturbing because when you ask people to pay for
> items to support an organization like this, even if it means you have
> several people involved, tracking information needs to be had in case
> something like this happens. Luke said he'd look into it, but no more
> communications from him were received.
> So at this point, I wrote to this list asking if anyone had not
> received their drives, and one person replied to say they hadn't. The
> board member Brian replied, telling me to send him my address
> privately and I would get the drive right away.
> I did email him privately, and even told him that I meant no
> disrespect to the board in publicly bringing this up, but that it's
> not fair for people not to receive what they pay for. I even told
> Brian if he needed paypal transaction details for his records to let
> me know.
> Fast forward two weeks. Still nothing. Not only that, no email to
> confirm this drive had been sent, nothing to indicate that I could
> track it, Nothing. Even if Brian didn't get my response, no follow up?
> Nothing to say I never heard back. No show of concern to see if this
> was resolved, considering money is involved? I can share these emails
> if no one believed any of this took place, as I keep records when
> money is involved.
> Because of this, I would encourage anyone who has been thinking of
> buying one of these success toolkit thumb drives (if they even exist)
> to not participate in this fund raising effort.
> I further suggest that anyone who has not received a thumb drive, if
> paid for, that you dispute the transaction with your bank, paypal, or
> whatever financial institution you used to make your payment. Nabs
> leadership needs to know this is not acceptable, and the lack of
> concern shown is disturbing to say the least.
> I realize it's a new board with some new people, and as I said above,
> I know students get busy. Hell, I'm going to be a student again in
> about two weeks too, so I get how things are.
> Nevertheless, this lack of organization, and worse, communication when
> the product paid for is not received is absolutely disgraceful. And
> it's robbery and fraud to take from people and not provide what is
> promised in exchange for the money sent. It's actually a violation of
> the law if you get right down to it, as it's a form of stealing.
> I can't say what others who may have had the same problems as me will
> do, but if I get no consistent communication from anyone on how this
> can be resolved, on Monday, I will go to paypal and dispute the
> transaction, show all evidence of my communications, including info on
> the fund raiser, and my email interactions. And I can assure you I
> will win, especially when they see I'm not the only person who didn't
> get their drive. I hope it doesn't come to my having to do this, but I
> will do what is necessary to ensure I get what I pay for or that my
> money is returned. I can assure you, too, that until there's better
> communication and organization that I will be hesitant to give money
> to Nabs for awhile. Trust has to be earned when broken.
> From David
> 
> _______________________________________________
> NABS-L mailing list
> NABS-L at nfbnet.org
> http://nfbnet.org/mailman/listinfo/nabs-l_nfbnet.org
> To unsubscribe, change your list options or get your account info for NABS-L:
> http://nfbnet.org/mailman/options/nabs-l_nfbnet.org/kestomberg%40coe.edu