[nabs-l] A Complaint And A Recommendation I Feel Should Be Made

Fri Sep 30 03:03:34 UTC 2016

Hello David,

I can understand your frustrations about not receiving the thumb drive you requested when sending a donation to the National Association of Blind Students. However, I feel as though this email is simply inappropriate for this email list. I have found the current NABS board to be more open, receptive, and responsive when compared to the previous NABS board. Therefore, I would encourage you to continue reaching out to all of the NABS board members privately until this matter is resolved.

Again, I understand your frustrations about not receiving the thumb drive you requested. However, I think it is important to keep in mind that this was meant to be a fundraiser. I do not know about everyone else, but the main reason why I purchased a thumb drive from NABS at national convention was because I was interested in supporting the organization. If you think about it, you can find a thumb drive anywhere, and if you look around, you can find the information found on the thumb drive for free. Therefore, I honestly do not see how your complaint is valid given the fact that the purpose of a fundraiser is to raise money.

However, since gaining access to the information on the thumb drive appears to be so important to you, perhaps this matter could simply be resolved by one of the NABS board members providing you with an electronic version of the information that appears on the thumb drive. But again, I feel as though this is something that should be done privately rather than publically on the NABS email list. If a particular NABS board member does not respond to you, try contacting all of the NABS board members until you receive a response. I am sure there is some way this matter can be resolved without taking any hostel or aggressive actions against the NABS board.

Warm regards,
Elizabeth
-----Original Message-----
From: NABS-L [mailto:nabs-l-bounces at nfbnet.org] On Behalf Of David Dunphy via NABS-L
Sent: Thursday, September 29, 2016 9:58 PM
To: National Association of Blind Students mailing list <nabs-l at nfbnet.org>
Cc: David Dunphy <discoduck221 at gmail.com>
Subject: [nabs-l] A Complaint And A Recommendation I Feel Should Be Made

Hi All!
Before going further, I want to apologize in advance if anyone finds fault, anger, irritation, or anything similar in nature to those feelings with what I'm about to say. However, when a situation comes up that is being ignored, or at least, it appears, is being ignored by our leadership, it has to be brought out. And unfortunately, this is the second time I'm mentioning it, and because attempts to talk to people privately are being ignored, I feel now that it's time to make it known where I'm at, and my opinion on what should be done. I'm not trying to disrespect the organization, but I feel that the people in charge need to take responsibility when the ball is dropped.
Not long ago, you may recall I wrote to this list asking if people on here who paid the ten dollars required to Luke for their Student Success Toolkit thumb drives had received their drives. I posed this question because I had not received my drive after having made a payment and not receiving mine in the mail. I waited two weeks because I know people in school gget busy.
So I wrote to Luke asking about this, and copied the nabs president, Kathryn Webster, on the message. Luke wrote back, saying he sent it, but had no tracking information.
I found this a bit disturbing because when you ask people to pay for items to support an organization like this, even if it means you have several people involved, tracking information needs to be had in case something like this happens. Luke said he'd look into it, but no more communications from him were received.
So at this point, I wrote to this list asking if anyone had not received their drives, and one person replied to say they hadn't. The board member Brian replied, telling me to send him my address privately and I would get the drive right away.
I did email him privately, and even told him that I meant no disrespect to the board in publicly bringing this up, but that it's not fair for people not to receive what they pay for. I even told Brian if he needed paypal transaction details for his records to let me know.
Fast forward two weeks. Still nothing. Not only that, no email to confirm this drive had been sent, nothing to indicate that I could track it, Nothing. Even if Brian didn't get my response, no follow up?
Nothing to say I never heard back. No show of concern to see if this was resolved, considering money is involved? I can share these emails if no one believed any of this took place, as I keep records when money is involved.
Because of this, I would encourage anyone who has been thinking of buying one of these success toolkit thumb drives (if they even exist) to not participate in this fund raising effort.
I further suggest that anyone who has not received a thumb drive, if paid for, that you dispute the transaction with your bank, paypal, or whatever financial institution you used to make your payment. Nabs leadership needs to know this is not acceptable, and the lack of concern shown is disturbing to say the least.
I realize it's a new board with some new people, and as I said above, I know students get busy. Hell, I'm going to be a student again in about two weeks too, so I get how things are.
Nevertheless, this lack of organization, and worse, communication when the product paid for is not received is absolutely disgraceful. And it's robbery and fraud to take from people and not provide what is promised in exchange for the money sent. It's actually a violation of the law if you get right down to it, as it's a form of stealing.
I can't say what others who may have had the same problems as me will do, but if I get no consistent communication from anyone on how this can be resolved, on Monday, I will go to paypal and dispute the transaction, show all evidence of my communications, including info on the fund raiser, and my email interactions. And I can assure you I will win, especially when they see I'm not the only person who didn't get their drive. I hope it doesn't come to my having to do this, but I will do what is necessary to ensure I get what I pay for or that my money is returned. I can assure you, too, that until there's better communication and organization that I will be hesitant to give money to Nabs for awhile. Trust has to be earned when broken.
>From David

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