[nabs-l] question about working in call centers/ hotlines

[Sam]

Hi everyone, 

 I'm writing as I'm trying to volunteer for a local crisis  hotline,
National runaway safeline. 

 They've never had a blind volunteer before and are less than thrilled. 

 I'm wondering how you tried to put people at ease in this setting,
especially how you dealt with having to use  the computer (so with
headphones) and the phone at the same time? 

 Also how you dealt with having to use a phone where you had to do things
like call outside lines, conference, and there was stuff being displayed
visually I.E blinking lights ETC. 

 Any information is helpful. 

 



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