[nabs-l] BrailleNote Touch is freezing halfway through startup please help!

[David Andrews]

Something similar happened to me, and humanware support talked me 
through the fix, which
I can't remember, of course.  Call them at 800-722-3393.

Dave

At 09:13 PM 1/29/2017, you wrote:
>Hello all,
>
>I was finishing a homework assignment just now when I left my BrailleNote
>Touch on my desk and went to the kitchen to refill my waterbottle. When I
>came back, the BrailleNote had turned off. I tried to turn it back on, but
>partway through the startup process, when it says "starting keysoft" and the
>circle thing is going around, it just stopped. I tried turning it off but
>couldn't, so I tried removing and replacing the battery and trying again
>with the same result. I was able to plug it in and find out that it's at 80%
>charge, so that's not the problem. It's been stuck like this for almost ten
>minutes. Has this happened to anyone else and do you have a solution? Also,
>is there a way to get my files off the BrailleNote if I can't turn the
>BrailleNote on?
>
>Thanks for any help you can give me. I'm feeling kind of desperate.
>
>Jameyanne