[NABS-L] Trouble with BrailleSense Polaris

[Seyoon Choi]

It’s funny that you are having this issue. I recently got my Polaris as well through state loaner program, it seemed like it was a new unit with box and all, it worked great until now all the sudden after a reboot the Polaris says “Starting brailleSense” and hangs forever. The only way to shut the unit off is by removing the battery. I had issues in the past with the other unit that I got and they’ve sent me another one, but here it is having issue for the second time, which leads to conclusion that there has to be some sort of a serious software problem. I am now ended up with a Polaris that doesn’t exactly belong to me and not booting. 
Any other resets I could try?

I will continue to monitor this thread.

Regards
Seyoon

> On Sep 18, 2018, at 6:26 PM, Miso Kwak via NABS-L <nabs-l at nfbnet.org> wrote:
> 
> Hi, 
> Has anyone on the listserve experienced a problem with BrailleSense Polaris where the braille display shows HIMS and does not boot? 
> I recently got the unit - about 10 days ago - and it has been great, except since last night, it is stuck on HIMS. 
> I have tried taking out my battery and putting it back in but was not able to resolve the issue.
> If you have any suggestion, I'd like to know. 
> Thanks in advance. 
> Miso 
> 
> 
> Sent from my iPhone
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