[nagdu] Public Issues

[DEBB]

Oh no I did not get the run around, I did not explain clearly, when this happened, I did not know "where" I was, whether in City Limits, or outside them, it does effect which police will attend such a complaint, at least it does in California, and yes I do have the access laws for our state, I carry them with me and my guide dog photo at all times
Debbie Bacon

----- Original Message ----- 
From: Marion & Martin 
To: NAGDU Mailing List, the National Association of Guide Dog Users 
Sent: Wednesday, January 28, 2009 6:46 AM
Subject: Re: [nagdu] Public Issues


Debbie,
    It sounds as if you got the run-around! In most cases, the jurisdiction 
in which the offense occurs is responsible for investigating and reporting 
the offense. Furthermore, the person who committed the offense is 
responsible, unless acting under the direction of another. In which state do 
you live? Do you have the access statutes for that state I could look at? 
Please let me know.

Fraternally,
Marion gwizdala


----- Original Message ----- 
From: "DEBB" <debbiebacon at comcast.net>
To: <nagdu at nfbnet.org>
Sent: Tuesday, January 27, 2009 11:32 PM
Subject: [nagdu] Public Issues


> One of the many problems with enforcement of laws regarding Service 
> Animals is each laws interpretation, and who is doing the interpreting, 
> and finally its jurisdiction.
>
> I had an encounter in a family food establishment, and there just happened 
> to be a policeman eating his lunch at the same time.  I learned that I had 
> to go to the City Police Department, not the Sherriff's Office to make a 
> complaint, but before that I had to find out "who" the main store manager 
> was, contact him, and on and on.  Each situation is very different.  This 
> particular situation was remedies on the spot, but I still called my Guide 
> Dog School and reported it, and I called the business manager the next 
> morning (many times they are not on site and you are dealing with poorly 
> trained assistant manager's and staff).  Again, patience is very, very 
> important, and at times very hard to come by, if it is not worth your time 
> and patience, its not worth going to again.  In the end I go  back and the 
> staff learned a hard an embarrassing public lesson regarding access, and I 
> have not had another problem.
>
> Most business simply have no clue about service animals, let alone that 
> they could be in serious local/state/ and federal (personal) trouble if 
> they violate a service animal statute.  The only thing they have heard 
> about is Health Code Violations and the ADA, which they do not clearly 
> understand.
>
> Debbie
>
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