[nagdu] interesting experience with Frontier Airlines

[Cindy Ray]

What do you expect; she is a journalist!!!. <Giggle>
Cindy Lou

----- Original Message ----- 
From: "David Andrews" <dandrews at visi.com>
To: "NAGDU Mailing List,the National Association of Guide Dog Users" 
<nagdu at nfbnet.org>
Sent: Monday, July 06, 2009 4:37 PM
Subject: Re: [nagdu] interesting experience with Frontier Airlines


With all that information, they should give the dog frequent flyer points!

Dave

At 10:26 AM 7/6/2009, you wrote:
>hello all,
>
>I wanted to relate an experience that I just had while confirming my
>upcoming flight to Denver on Wednesday.
>
>I contacted the airline to notify them that I will be traveling with
>my Seeing Eye dog.
>
>The person who took my call asked for the name and breed of my dog.
>I asked her why it was necessary to provide that information, as I
>have never been asked about that from other airlines.
>She said it was part of the procedure. I told her that I was not
>required to give that information, and that the only requirement was
>that my dog was identified as a service animal by means of the
>harness, id card, etc.
>However, out of curiosity, I answered the questions because I wanted
>to know specifically what was asked of service animal owners by
>Frontier Airlines.
>I was asked to provide my dog's name,and then the reservationist
>wanted to know if my dog was a German shepherd. I said that the dog
>is a lab golden retriever cross.
>So, I think my next step should entail calling Frontier's consumer
>affairs department to discuss this policy further, as i believe
>there could be potential discrimination against a dog handler, if
>for instance he/she uses a German shepherd.
>What are thoughts from friends on list??
>
>Thanks,and have a great day.
>
>Liz and Seeing Eye dog Gabe
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David Andrews and white cane Harry.



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