[nagdu] interesting experience with Frontier Airlines

[David Andrews]

With all that information, they should give the dog frequent flyer points!

Dave

At 10:26 AM 7/6/2009, you wrote:
>hello all,
>
>I wanted to relate an experience that I just had while confirming my 
>upcoming flight to Denver on Wednesday.
>
>I contacted the airline to notify them that I will be traveling with 
>my Seeing Eye dog.
>
>The person who took my call asked for the name and breed of my dog. 
>I asked her why it was necessary to provide that information, as I 
>have never been asked about that from other airlines.
>She said it was part of the procedure. I told her that I was not 
>required to give that information, and that the only requirement was 
>that my dog was identified as a service animal by means of the 
>harness, id card, etc.
>However, out of curiosity, I answered the questions because I wanted 
>to know specifically what was asked of service animal owners by 
>Frontier Airlines.
>I was asked to provide my dog's name,and then the reservationist 
>wanted to know if my dog was a German shepherd. I said that the dog 
>is a lab golden retriever cross.
>So, I think my next step should entail calling Frontier's consumer 
>affairs department to discuss this policy further, as i believe 
>there could be potential discrimination against a dog handler, if 
>for instance he/she uses a German shepherd.
>What are thoughts from friends on list??
>
>Thanks,and have a great day.
>
>Liz and Seeing Eye dog Gabe
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David Andrews and white cane Harry.