[nagdu] interesting experience with Frontier Airlines

[Ann Chiappetta]

As far as the airline's questions go, I'd bet my doughnuts that it has to do 
with a prior negative experience involving a GSD. I would like to know if 
they could indeed request a muzzle.
It seems like a knee-jerk response.
Annie & Ro

----- Original Message ----- 
From: "Nicole B. Torcolini" <ntorcolini at wavecable.com>
To: "'NAGDU Mailing List, the National Association of Guide Dog Users'" 
<nagdu at nfbnet.org>
Sent: Monday, July 06, 2009 8:07 PM
Subject: Re: [nagdu] interesting experience with Frontier Airlines


> I would definitely do something about it.  Before taking action,
> though, I would investigate; that is, try to find out why these questions
> are asked.  I agree about the gs question possibly  being a basis for
> discrimination.  Unfortunately, that is one of those very nice breeds 
> about
> which some people hear/know more bad than good, which is not true.  BTW, I
> don't think that they can require you to muzzle your dog.  Anyone know the
> answer to that one?
>
> Nicole and Lexia
>
> -----Original Message-----
> From: nagdu-bounces at nfbnet.org [mailto:nagdu-bounces at nfbnet.org] On Behalf
> Of Cindy Ray
> Sent: Monday, July 06, 2009 3:04 PM
> To: NAGDU Mailing List,the National Association of Guide Dog Users
> Subject: Re: [nagdu] interesting experience with Frontier Airlines
>
> What do you expect; she is a journalist!!!. <Giggle> Cindy Lou
>
> ----- Original Message -----
> From: "David Andrews" <dandrews at visi.com>
> To: "NAGDU Mailing List,the National Association of Guide Dog Users"
> <nagdu at nfbnet.org>
> Sent: Monday, July 06, 2009 4:37 PM
> Subject: Re: [nagdu] interesting experience with Frontier Airlines
>
>
> With all that information, they should give the dog frequent flyer points!
>
> Dave
>
> At 10:26 AM 7/6/2009, you wrote:
>>hello all,
>>
>>I wanted to relate an experience that I just had while confirming my
>>upcoming flight to Denver on Wednesday.
>>
>>I contacted the airline to notify them that I will be traveling with
>>my Seeing Eye dog.
>>
>>The person who took my call asked for the name and breed of my dog.
>>I asked her why it was necessary to provide that information, as I
>>have never been asked about that from other airlines.
>>She said it was part of the procedure. I told her that I was not
>>required to give that information, and that the only requirement was
>>that my dog was identified as a service animal by means of the
>>harness, id card, etc.
>>However, out of curiosity, I answered the questions because I wanted
>>to know specifically what was asked of service animal owners by
>>Frontier Airlines.
>>I was asked to provide my dog's name,and then the reservationist
>>wanted to know if my dog was a German shepherd. I said that the dog
>>is a lab golden retriever cross.
>>So, I think my next step should entail calling Frontier's consumer
>>affairs department to discuss this policy further, as i believe
>>there could be potential discrimination against a dog handler, if
>>for instance he/she uses a German shepherd.
>>What are thoughts from friends on list??
>>
>>Thanks,and have a great day.
>>
>>Liz and Seeing Eye dog Gabe
>>_______________________________________________
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>
> David Andrews and white cane Harry.
>
>
>
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