[nagdu] interesting experience with Frontier Airlines

[Nicole B. Torcolini]

Haha

Nicole 

-----Original Message-----
From: nagdu-bounces at nfbnet.org [mailto:nagdu-bounces at nfbnet.org] On Behalf
Of David Andrews
Sent: Monday, July 06, 2009 2:38 PM
To: NAGDU Mailing List,the National Association of Guide Dog Users
Subject: Re: [nagdu] interesting experience with Frontier Airlines

With all that information, they should give the dog frequent flyer points!

Dave

At 10:26 AM 7/6/2009, you wrote:
>hello all,
>
>I wanted to relate an experience that I just had while confirming my 
>upcoming flight to Denver on Wednesday.
>
>I contacted the airline to notify them that I will be traveling with my 
>Seeing Eye dog.
>
>The person who took my call asked for the name and breed of my dog. 
>I asked her why it was necessary to provide that information, as I have 
>never been asked about that from other airlines.
>She said it was part of the procedure. I told her that I was not 
>required to give that information, and that the only requirement was 
>that my dog was identified as a service animal by means of the harness, 
>id card, etc.
>However, out of curiosity, I answered the questions because I wanted to 
>know specifically what was asked of service animal owners by Frontier 
>Airlines.
>I was asked to provide my dog's name,and then the reservationist wanted 
>to know if my dog was a German shepherd. I said that the dog is a lab 
>golden retriever cross.
>So, I think my next step should entail calling Frontier's consumer 
>affairs department to discuss this policy further, as i believe there 
>could be potential discrimination against a dog handler, if for 
>instance he/she uses a German shepherd.
>What are thoughts from friends on list??
>
>Thanks,and have a great day.
>
>Liz and Seeing Eye dog Gabe
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David Andrews and white cane Harry.



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