[nagdu] Guide dog user has to call police to have an ice cream atMarble Slab

[Tamara Smith-Kinney]

Wow!  I am so sorry that Merry had to go through this.  Great job by both of
you, and Sunshine, to straighten things out.  I am impressed, and thank yous
from Oregon for dealing so effectively with access issues!  And for your
follow up, which I know you are both well capable of doing well!

Banned from the store for being rude!  Well, I never!  That is just...
Words fail me.

Keep on being rude like that!  Only I hope you don't have to again.

Wishing Merry gallons of her favorite ice cream.

Tami Smith-Kinney

-----Original Message-----
From: nagdu-bounces at nfbnet.org [mailto:nagdu-bounces at nfbnet.org] On Behalf
Of Marion & Martin
Sent: Tuesday, November 17, 2009 8:38 AM
To: NAGDU List; NFBF List
Cc: blind411 at verizon.net
Subject: [nagdu] Guide dog user has to call police to have an ice cream
atMarble Slab

    I am sending the following message on behalf of Merry!


Hi All,
    Last night on my way home from school, I decided to stop at Marble Slab 
to have some ice cream, since I had time before my bus was due to arrive. I 
walked in the door only to be told that I could not bring my dog in the 
store.  The assistant manager told me that she would serve me if I stood by 
the door to place my order and then sit outside to eat it.  This all 
happened at approximately 8:30 p.m., I arrived home at 10:43 p.m. because of

the drama.  However, I am pleased to announce that I did get my ice cream 
although it took 2 police officers and 1 police Sgt.  from the Tampa Police 
Department.
    Please note, especially all guide dog users, that our education is not 
done!  Not only did we educate an Assistant Manager, a security officer at 
Centro Ybor, we educated the police officers as well, who at first basically

told me that I was not telling the truth.  It was only when Marion called 
for the Sgt. that attitudes changed.  I can tell you I was literally shaking

I was so upset, my words were assertively calm, but from the beginning I was

not going to come out this being the bad guy.  I thank Sunshine and Marion 
for being there for me via phone supporting me, and then Marion hopping on 
the bus to stand by my side.
    Of course, this morning more education will be done by calling the 
corporate office of Marble Slab and Centro Ybor Security.  So, all my fellow

guide dog users please note that when I finally was able to order my ice 
cream, I told the officers I had just one question to ask the woman...I 
asked her that if 3 guide dog users walked into Marble Slab would they be 
served without any problems or being told to go outside.  She replied that 
they would be served; however, I am banned from the store for being rude, 
HAHA.  I think she's angry because I called the police, who stated that she 
was rude not me (imagine that !).  The police officer said if she ever 
denies anyone with a service animal access again, he will slap the cuffs on 
her and the owners can come and lock the doors!
    Education is a great thing...speaking of which two more papers to write!
Blessings to all,
Merry 


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