[nagdu] Luckily only $10 RE: my version of things.

Pickrell, Rebecca M (IS) REBECCA.PICKRELL at ngc.com
Wed Sep 2 15:52:33 UTC 2009


Why won't you share with the list? You got bad services, businesses live
and die by customer feedback. 
Why are you shielding these people? The rest of us can't avoid them
should we choose to unless you tell us what happened. 
Why bring this up if you're not willing to share? 

-----Original Message-----
From: nagdu-bounces at nfbnet.org [mailto:nagdu-bounces at nfbnet.org] On
Behalf Of Nicole B. Torcolini
Sent: Monday, August 31, 2009 12:32 AM
To: 'NAGDU Mailing List,the National Association of Guide Dog Users'
Subject: [nagdu] Luckily only $10 RE: my version of things.

I know what it feels like to not know the rules and to have someone pull
something like that on you.  I won't say which shuttle service it was,
but I had a shuttle to the airport.  When they came to pick me up they
said that I needed to book a private shuttle because of the dog and that
I would have to pay $10 because I had not.  When my mom called the main
office about it later, I found out that it was  a bunch of bologna.  I
stopped using that service for both that reason and another that I will
not go into here.

-----Original Message-----
From: nagdu-bounces at nfbnet.org [mailto:nagdu-bounces at nfbnet.org] On
Behalf Of Cindy Garcia
Sent: Sunday, August 23, 2009 8:26 PM
To: nagdu at nfbnet.org
Subject: [nagdu] my version of things.

Hello everyone.  My name is Cindy and I rode with Peter Donahue to and
from national convention this year.  For those of you that have not been
following along, Peat was forced to pay for an extra seat because of his
size and because they said that e had to have the armrests down, and
they wouldn't go down cause of his size.  Well Peter and I didn't think
that was fair for different reasons.  For peat, he felt that it should
not matter if the plane is not full and that it is discrimination.  I
agree with him to a certain extent, but I feel that it was not right
cause he has a big guide dog anyways so why make him pay.  Well on the
flight over to Detroit, this was where it got crazy.  Some egotistical
manager came up to us at our seats, and told Peat that he needed to pay
for an extra seat and he asked for a credit card.  Well seeing as that
we had to wait and we were just about to take off, that kind of made me
mad because I wanted to depart on time.
  For Peat, he was trying so hard not to loose his temper. For those of
you who don't know Peat, he has a short temper. Ha ha Well it was crazy
because the check that he gave the guy didn't go through and I was just
like let us go and he can buy it later on our way back home.  So they
finally said after like five minutes that he wouldn't have to pay for it
this time.  Well as you can imagine, Peat was outraged at what had just
happened, and I was just happy that I didn't have to deal with his hot
temper.  I also felt that it was not to much of a big deal that he is a
big person because they would have had to give him the extra seat
because of his dog, so why fuss you know?  Well when we got to the
hotel, Peat called the airline and I think if I can remember right, he
went ahead and bought the extra seat.  Well on our way back at the
Detroit airport, he had to get another boarding pass cause of the extra
seat thing, and wouldn't you know that  all of the computers decided to
shut down!  Just his luck right?  Well he stood there for I think like
an hour before he was able to get his pass.  Thank god we got there
early.  Then it turned out that the people on these planes didn't care
about his size.  Peat was not happy about that either because he
realized that he didn't even have to buy that extra seat after all.  We
just had bad luck on the way up there.  Well when we got home, he was
able to speak to someone about getting a refund and he did at least get
his money back.  The thing that gets me in this situation is that we
didn't know what the real rules are and so what to believe.  What
regulations do we follow?  Does he buy an extra seat or not.  Should he
buy one if he has a large dog anyways?  That is what I asked myself.
What kinds of things do I need to look forward to when I get my first
dog?  I certainly would not be able to afford an extra seat at all.  I
know that Peat and I  both found it embarrassing because they made a big
deal because of his size factor.  I mean my goodness that is the
American way after all a lot of people are big people.  I will quit
rambling here but I just felt since Peat was telling you all about this
that I should let you know what happened from my perspective.  Someone
needs to look in to this and see what the real rules and regs are most
definitely.

Cindy Garcia




      

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