[nagdu] Luckily only $10 RE: my version of things.

Thu Sep 3 00:49:10 UTC 2009

Okay, then.  It was super shuttle.  It was in California, Palo Alto area. 

-----Original Message-----
From: nagdu-bounces at nfbnet.org [mailto:nagdu-bounces at nfbnet.org] On Behalf
Of Pickrell, Rebecca M (IS)
Sent: Wednesday, September 02, 2009 8:53 AM
To: NAGDU Mailing List,the National Association of Guide Dog Users
Subject: Re: [nagdu] Luckily only $10 RE: my version of things.

Why won't you share with the list? You got bad services, businesses live and
die by customer feedback. 
Why are you shielding these people? The rest of us can't avoid them should
we choose to unless you tell us what happened. 
Why bring this up if you're not willing to share? 

-----Original Message-----
From: nagdu-bounces at nfbnet.org [mailto:nagdu-bounces at nfbnet.org] On Behalf
Of Nicole B. Torcolini
Sent: Monday, August 31, 2009 12:32 AM
To: 'NAGDU Mailing List,the National Association of Guide Dog Users'
Subject: [nagdu] Luckily only $10 RE: my version of things.

I know what it feels like to not know the rules and to have someone pull
something like that on you.  I won't say which shuttle service it was, but I
had a shuttle to the airport.  When they came to pick me up they said that I
needed to book a private shuttle because of the dog and that I would have to
pay $10 because I had not.  When my mom called the main office about it
later, I found out that it was  a bunch of bologna.  I stopped using that
service for both that reason and another that I will not go into here.

-----Original Message-----
From: nagdu-bounces at nfbnet.org [mailto:nagdu-bounces at nfbnet.org] On Behalf
Of Cindy Garcia
Sent: Sunday, August 23, 2009 8:26 PM
To: nagdu at nfbnet.org
Subject: [nagdu] my version of things.

Hello everyone.  My name is Cindy and I rode with Peter Donahue to and from
national convention this year.  For those of you that have not been
following along, Peat was forced to pay for an extra seat because of his
size and because they said that e had to have the armrests down, and they
wouldn't go down cause of his size.  Well Peter and I didn't think that was
fair for different reasons.  For peat, he felt that it should not matter if
the plane is not full and that it is discrimination.  I agree with him to a
certain extent, but I feel that it was not right cause he has a big guide
dog anyways so why make him pay.  Well on the flight over to Detroit, this
was where it got crazy.  Some egotistical manager came up to us at our
seats, and told Peat that he needed to pay for an extra seat and he asked
for a credit card.  Well seeing as that we had to wait and we were just
about to take off, that kind of made me mad because I wanted to depart on
time.
  For Peat, he was trying so hard not to loose his temper. For those of you
who don't know Peat, he has a short temper. Ha ha Well it was crazy because
the check that he gave the guy didn't go through and I was just like let us
go and he can buy it later on our way back home.  So they finally said after
like five minutes that he wouldn't have to pay for it this time.  Well as
you can imagine, Peat was outraged at what had just happened, and I was just
happy that I didn't have to deal with his hot temper.  I also felt that it
was not to much of a big deal that he is a big person because they would
have had to give him the extra seat because of his dog, so why fuss you
know?  Well when we got to the hotel, Peat called the airline and I think if
I can remember right, he went ahead and bought the extra seat.  Well on our
way back at the Detroit airport, he had to get another boarding pass cause
of the extra seat thing, and wouldn't you know that  all of the computers
decided to shut down!  Just his luck right?  Well he stood there for I think
like an hour before he was able to get his pass.  Thank god we got there
early.  Then it turned out that the people on these planes didn't care about
his size.  Peat was not happy about that either because he realized that he
didn't even have to buy that extra seat after all.  We just had bad luck on
the way up there.  Well when we got home, he was able to speak to someone
about getting a refund and he did at least get his money back.  The thing
that gets me in this situation is that we didn't know what the real rules
are and so what to believe.  What regulations do we follow?  Does he buy an
extra seat or not.  Should he buy one if he has a large dog anyways?  That
is what I asked myself.
What kinds of things do I need to look forward to when I get my first dog?
I certainly would not be able to afford an extra seat at all.  I know that
Peat and I  both found it embarrassing because they made a big deal because
of his size factor.  I mean my goodness that is the American way after all a
lot of people are big people.  I will quit rambling here but I just felt
since Peat was telling you all about this that I should let you know what
happened from my perspective.  Someone needs to look in to this and see what
the real rules and regs are most definitely.

Cindy Garcia

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