[nagdu] negative experiences was Puppy raising

[Margo and Arrow]

I think any school can have graduates who have had bad experiences.  Humans 
run the schools; the graduates are human.  Just happens.

Margo andArrow
----- Original Message ----- 
From: "Julie J" <julielj at windstream.net>
To: "NAGDU Mailing List, the National Association of Guide Dog Users" 
<nagdu at nfbnet.org>
Sent: Thursday, August 05, 2010 6:55 PM
Subject: Re: [nagdu] negative experiences was Puppy raising


> Rebecca,
>
> I have wondered this for years.  I have noticed when someone says 
> something even approaching negative about a school, any school, a ton of 
> graduates from that particular program will chime in with how they didn't 
> experience x, y or z.  Frequently the satisfied graduate will continue on 
> with how they can't understand how the dissatisfied individual could have 
> possibly had that experience.  Then this will be followed up with a 
> suggestion to call Mr. So-and-So from the school so things can get 
> straightened out.
>
> While I don't have any issue with hearing both ends of the satisfaction 
> scale, it has always sort of bothered me that frequently the bad 
> experiences are discounted as someone overreacting or just being picky.  I 
> don't understand why expressing your feelings about a bad experience is 
> any less valid than relating a good one.
>
> In reference to Dan's point about fear of repercussions from the 
> program...it makes sense, but it disturbs me greatly.  What can we do? 
> The only idea that comes to mind is some sort of Consumer Reports thing. 
> A survey of a random sample of graduates of the various programs about 
> their experiences.  Of course this would mean the schools would have to 
> cooperate.
>
> The GDUI school survey is an excellent tool to compare the components of 
> the guide dog schools.  Why not supplement this info with a handler 
> satisfaction survey? This would give a really thorough overview of what to 
> expect.  It might also get programs with low customer service ratings to 
> improve.
>
> I'm just chock full of ideas lately. LOL
> Thoughts?
> Julie
>
>
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