[nagdu] negative experiences was Puppy raising

[Julie J]

Rebecca,

I have wondered this for years.  I have noticed when someone says something 
even approaching negative about a school, any school, a ton of graduates 
from that particular program will chime in with how they didn't experience 
x, y or z.  Frequently the satisfied graduate will continue on with how they 
can't understand how the dissatisfied individual could have possibly had 
that experience.  Then this will be followed up with a suggestion to call 
Mr. So-and-So from the school so things can get straightened out.

While I don't have any issue with hearing both ends of the satisfaction 
scale, it has always sort of bothered me that frequently the bad experiences 
are discounted as someone overreacting or just being picky.  I don't 
understand why expressing your feelings about a bad experience is any less 
valid than relating a good one.

In reference to Dan's point about fear of repercussions from the 
program...it makes sense, but it disturbs me greatly.  What can we do?  The 
only idea that comes to mind is some sort of Consumer Reports thing.  A 
survey of a random sample of graduates of the various programs about their 
experiences.  Of course this would mean the schools would have to cooperate.

The GDUI school survey is an excellent tool to compare the components of the 
guide dog schools.  Why not supplement this info with a handler satisfaction 
survey? This would give a really thorough overview of what to expect.  It 
might also get programs with low customer service ratings to improve.

I'm just chock full of ideas lately. LOL
Thoughts?
Julie