[nagdu] EXTERNAL:Re: negative experiences was Puppy raising

[Pickrell, Rebecca M (TASC)]

Julie, 
I think part of the problem is that a lot of lists have a "no school
bashing" policy, so that people take it to mean rightly or wrongly
"Don't say anything negative". 
As for your statement that happy grads jump up and say " call so and so
they can fix it", I think people do that partly because we want to help
each other, especially if it isn't clar if th eposter is simply relating
ane xperience, or wants to resolve a negative experience. The two are
different but can be hard to tell sometimes.


-----Original Message-----
From: nagdu-bounces at nfbnet.org [mailto:nagdu-bounces at nfbnet.org] On
Behalf Of Julie J
Sent: Thursday, August 05, 2010 6:55 PM
To: NAGDU Mailing List,the National Association of Guide Dog Users
Subject: EXTERNAL:Re: [nagdu] negative experiences was Puppy raising

Rebecca,

I have wondered this for years.  I have noticed when someone says
something 
even approaching negative about a school, any school, a ton of graduates

from that particular program will chime in with how they didn't
experience 
x, y or z.  Frequently the satisfied graduate will continue on with how
they 
can't understand how the dissatisfied individual could have possibly had

that experience.  Then this will be followed up with a suggestion to
call 
Mr. So-and-So from the school so things can get straightened out.

While I don't have any issue with hearing both ends of the satisfaction 
scale, it has always sort of bothered me that frequently the bad
experiences 
are discounted as someone overreacting or just being picky.  I don't 
understand why expressing your feelings about a bad experience is any
less 
valid than relating a good one.

In reference to Dan's point about fear of repercussions from the 
program...it makes sense, but it disturbs me greatly.  What can we do?
The 
only idea that comes to mind is some sort of Consumer Reports thing.  A 
survey of a random sample of graduates of the various programs about
their 
experiences.  Of course this would mean the schools would have to
cooperate.

The GDUI school survey is an excellent tool to compare the components of
the 
guide dog schools.  Why not supplement this info with a handler
satisfaction 
survey? This would give a really thorough overview of what to expect.
It 
might also get programs with low customer service ratings to improve.

I'm just chock full of ideas lately. LOL
Thoughts?
Julie 



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