[nagdu] negative experiences was Puppy raising

[Julie J]

Margo,

Yes, absolutely.  What really bothers me though is that people are afraid or 
unwilling to talk about those negative experiences.  Or if they do generally 
the school name is not mentioned.

If I were a business owner I'd want to know if my customers were happy. 
Yes, there are always going to be a few that are just grumpy or an employee 
that had a bad day.  What I'd be looking for would be trends.  If I have 100 
customers and 2 say the service was slow, I don't think I'd worry too much. 
If 15 said the service was slow, then I'd be working on ways to improve.

I think customers of guide dog schools need to be empowered to speak up and 
say what they don't like as well as what they did like, in a safe and 
judgment free environment.

I fully understand that most of the programs do exit interviews, but if the 
experience was really, really bad I'm not sure if the person would feel able 
to speak up about it.

Julie

----- Original Message ----- 
From: "Margo and Arrow" <margo.downey at verizon.net>
To: "NAGDU Mailing List, the National Association of Guide Dog Users" 
<nagdu at nfbnet.org>
Sent: Thursday, August 05, 2010 8:58 PM
Subject: Re: [nagdu] negative experiences was Puppy raising


>I think any school can have graduates who have had bad experiences.  Humans 
>run the schools; the graduates are human.  Just happens.
>
> Margo andArrow