[nagdu] EXTERNAL:Re: Disabled vet and service dog bannedfromsupermarket

Wed Aug 11 00:12:30 UTC 2010

Yes, I know the store. It is Big Y in North Haven, CT. It is the only Big Y 
in the town, so I'm sure you won't have difficulty in getting their number. 
One idea that a friend of mine had: The statement from the store actually 
came from their headquarters out of state, so there's a good possibility 
that person doesn't have accurate information. Nevertheless, they can't ask 
people to call ahead if they are coming in with their service animals. 
Bobbie
----- Original Message ----- 
From: "Jewel S." <herekittykat2 at gmail.com>
To: "NAGDU Mailing List,the National Association of Guide Dog Users" 
<nagdu at nfbnet.org>
Sent: Tuesday, August 10, 2010 7:41 PM
Subject: Re: [nagdu] EXTERNAL:Re: Disabled vet and service dog 
bannedfromsupermarket


>I know that many of the grocery stores around here recommend that I
> call ahead when I'm going to need assistance (which is not always, of
> course, but there are times we don't have the time to do the shopping
> without help). So, they could have meant anyone who needs extra
> assistance, like you said.
>
> Does anyone know which store this is (as in which one, exactly)? We
> could give them a call and find out what they mean, whether they mean
> people with service animals, or anyone who needs extra assistance. The
> former is subtle discrimination, but the latter is general practice so
> they can make sure to have someone available and/or let the person
> know if it's going to be super busy and that they may not have someone
> available at the time.
>
> ~Jewel
>
> On 8/10/10, Bobbie <bewitched56 at comcast.net> wrote:
>> Rebecca,
>> I would never call ahead to a supermarket. I have been asked to call 
>> ahead
>> to department stores, which I have done. But I have never said that I 
>> have a
>> guide dog. It's a courtesy if you are going to need sighted assistance,
>> particularly in a clothing store. Bobbie
>> ----- Original Message -----
>> From: "Pickrell, Rebecca M (TASC)" <REBECCA.PICKRELL at tasc.com>
>> To: "NAGDU Mailing List,the National Association of Guide Dog Users"
>> <nagdu at nfbnet.org>
>> Sent: Tuesday, August 10, 2010 1:55 PM
>> Subject: Re: [nagdu] EXTERNAL:Re: Disabled vet and service dog banned
>> fromsupermarket
>>
>>
>> Also, it isn't clear if the store lady wants only people with service
>> animals to call ahead or anybody who may need extra assistance which 
>> could
>> transolate to anybody. Wish the reporter had done a better job.
>>
>> -----Original Message-----
>> From: nagdu-bounces at nfbnet.org [mailto:nagdu-bounces at nfbnet.org] On 
>> Behalf
>> Of Pickrell, Rebecca M (TASC)
>> Sent: Tuesday, August 10, 2010 1:45 PM
>> To: NAGDU Mailing List,the National Association of Guide Dog Users
>> Subject: EXTERNAL:Re: [nagdu] Disabled vet and service dog banned from
>> supermarket
>>
>> Not sure I believe the store on this one. Just sounds like one pile of 
>> poop
>> turned into a whole bunch and then right by a food prep area like an 
>> urban
>> legend. I'd also argue that the store needs a visit from the health
>> inspector if food is being prepared that close to the gneral public.
>> Maybe the dog was just expressing his/her oppinion on the store's 
>> services?
>>
>> -----Original Message-----
>> From: nagdu-bounces at nfbnet.org [mailto:nagdu-bounces at nfbnet.org] On 
>> Behalf
>> Of Aaron Cannon
>> Sent: Monday, August 09, 2010 4:17 PM
>> To: nagdu at nfbnet.org
>> Subject: [nagdu] Disabled vet and service dog banned from supermarket
>>
>> If the store is to be believed, it sounds like the owner is largely at
>> fault, though the bit about calling ahead leaves a bad taste in my
>> mouth.
>>
>> >From
>>>http://www.examiner.com/x-36055-Hartford-Disability-Examiner~y2010m8d4-Disabled-vet-and-service-dog-banned-from-supermarket
>>
>> According to NBC News Connecticut, Kim Mucha is a veteran who served
>> in the Air Force Military Police. She was injured in battle and now
>> requires the help
>> of a service dog to keep her balance and reach lower placed objects.
>>
>> Ms. Mucha entered the Big Y in North Haven, Connecticut along with her
>> service dog, Ivy, to do some shopping. While in the store, Ivy
>> defecated in an aisle.
>> Despite the fact that Mucha cleaned up the feces immediately, she was
>> banned from the store. Mucha told the New Haven Register, "They
>> treated me and my
>> dog like criminals."
>>
>> A spokeswoman for the store, Claire D'Amour-Daley, defended the
>> decision stating the store was well within its right. She told the
>> Register that the dog
>> was not on a leash at the time that it had several accidents,
>> including one near a food preparation area. D'Amour-Daley went on to
>> say that the Big Y
>> is happy to work with people and their service dogs, but prefers that
>> the customer call ahead to inform the store prior to arrival.
>>
>> There is no stipulation in the
>>  Americans with Disabilities Act (ADA)
>>  stating that individuals need to give notice to a business prior to
>> entering. Mucha told the paper that she is considering filing a
>> lawsuit against the
>> Big Y stores.
>>
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>
>
> -- 
> ~Jewel
> Check out my blog about accessibility for the blind!
> Treasure Chest for the Blind: http://blindtreasurechest.blogspot.com
>
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