[nagdu] airline issues

[Pickrell, Rebecca M (TASC)]

What community? I'm curious. 
As for a booklet, good idea but if a flight attendant or whoever is
going to be a jerk, they will not become nice if you just whip out a
book. You by definition are not a credible source even if you are right.

It sucks, but here it is. 
Since the pilots make the final decisions, those are the people we want
to get buy in from. 


-----Original Message-----
From: nagdu-bounces at nfbnet.org [mailto:nagdu-bounces at nfbnet.org] On
Behalf Of Brenda
Sent: Wednesday, October 27, 2010 5:29 PM
To: NAGDU Mailing List,the National Association of Guide Dog Users
Subject: Re: [nagdu] airline issues

So, are there any airlines that are better than others for flying if  
you have a disability?

Is there a concise pamphlet with the basic laws etc that a person can 
carry to give to an uninformed flight attendant?

And, this will probably not happen, but is there any way to boycott the 
worst offenders and reward by flying on the better airlines?  Too bad 
others in the community wouldn't join with those who are blind and 
otherwise disabled to get airlines' attention in this way.





On 10/27/2010 5:10 PM, Jenine Stanley wrote:
> I think one of the most frustrating parts of the accessibility issues
> surrounding airlines is the extremely varied and generally often poor
> training and monitoring of staff.
>
> If I had a dime for every flight attendant who still tells me it's a
federal
> law that I must sit in the bulkhead seat, I'd not have to work for a
living.
> It never has been a federal law, ever.
>
> The strange ways the ACAA is interpreted during such trainings also
baffle
> me. Someone got the idea that having 2 people with assistance dogs
sitting
> in the same row was dangerous for the one next to the window and
anyone in
> the middle seat because they'd have to scramble over the dog under the
aisle
> seat to get out. One would assume the person and dog in said aisle
seat
> would have moved, but the flight attendant all but called me a smart
ass for
> asking her that question when she challenged my husband and I about
sitting
> together. We didn't absolutely have to sit together, but why not?
That's
> where our tickets were. The middle seat was empty.
>
> The mildly amusing part of that story was that my husband was a pilot
before
> his sight loss. He smiled and said that he'd probably know if there
was
> something really wrong with the plane before she did and he didn't
care who
> was in his way, me, her or anyone else. He was getting out. She said
maybe
> he should sit on the aisle then. Meanwhile I was on the phone to the
FAA
> hotline, and actually got a live person.
>
> Never got an apology from the flight attendant though. She apologized
to my
> husband but not me.<sigh>
>
> Somehow, I'm not sure how, we need to get ourselves, those of us with
proven
> knowledge that is, into these trainings.
> Jenine Stanley
> jeninems at wowway.com
>
>
>
>
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