[nagdu] nagdu using 911 for access denial?

Abigail lanieraf at email.appstate.edu
Wed Aug 10 15:45:58 UTC 2011

It's funny this should be a topic on the list this week because I had an issue with accessibility at a Thai restaraunt in Charlotte NC on Monday. I made many attempts to explain the ADA to the manager with little success. I don't live in Charlotte and was just visiting for the day.
While I was in training with Alexa at GEB they had instructed us to call 911 in instances like this. Granted, it goes without saying that most Asian owned and run businesses are very uneducated about service animals.
To make a long story short, I did call the police. We also ended up eating there. I was some what insulted by the way in which the wait staff and manager continued to talk to me and my friend very condescendingly .
I felt like I did have responsibility to educate the employees. I plan to mail them some information on working animals and the ADA.
What advice does anyone have instead of calling 911 in a situation like this?

Sent from my iPhone

On Aug 10, 2011, at 1:58 AM, "Criminal Justice Major Extraordinaire" <orleans24 at comcast.net> wrote:

> Hi, Marion,
> Very well agreed upon here.
> I've heard so many stories of 9 1 1 being misused, especially when people don't get a certain thing they want at a fast food restaurunt.
> That seemed to happen a lot.
> Honestly, if I did that 9 1 1 thing during that time when my friend Natalie Orrell and I had a minor problem at an Anthony's here in downtown, Denver two years ago, that, would, have been really STUPID on my end.
> Problem was handled appropriately and it was dealt with.
> I spoke with the new employee and informed him of tha ADA law and the following day, I contacted the manager and told him what had happened.
> I also said to the manager that I simply wasn't looking to get that new employee fired from his job, but more educated.
> Now, if I could not have gotten anywhere the evening the incident happened, I then would have gone outtside and called the Police Department immediately upon having the officer on scene read the Access Laws for Colorado on the little booklet which Pilot Dogs had sent home with me in my going home packet.
> I also made sure that I had my photo identification with me continuously which Pilot also issued.
> There's far better ways of dealing with problems than 9 1 1 especially for a non-emergency related matter.
> Bibi 
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