[nagdu] filling out a survey on Delta

Marion Gwizdala blind411 at verizon.net
Sat Aug 13 13:28:40 UTC 2011

    Please let us know how it all turns out and what sort of response you 
get from Delta.


----- Original Message ----- 
From: "Sam Hogle" <smhogle at gmail.com>
To: "NAGDU Mailing List, the National Association of Guide Dog Users" 
<nagdu at nfbnet.org>
Sent: Friday, August 12, 2011 8:56 PM
Subject: [nagdu] filling out a survey on Delta

> Hello all. As you know, I had some difficulties when traveling with Delta 
> airlines earlier this week. I filled out an on line form about my 
> experiense. Most of it was checking boxes, but they had the categories of 
> rating I needed to get my point across. Below, I'm putting what I wrote in 
> the additional comments section.
> I feel that the gate agents and security need to be educated about service 
> dogs. The security guard forced me to remove my dog's harness, leash, and 
> collar because he did not feel like patting him down. This could have 
> posed a danger to my dog, as he could have gotten loose. The gate agent 
> tried to force me to sit in a bulk head seat even though I told her that 
> the ADA permited me to sit where I chose as long as it wasn't an exit 
> rowe. In front of the entire seating area, she said that I could either 
> sit there or not fly. This type of treatment makes me think twice before 
> booking with Delta in the future, and I hope that noone else with a 
> service animal is treated in this manner.
> There was enough information in the main part of the survey to cover the 
> rest. I'm hoping this gets the point across so we don't have a repeat of 
> this situation in the future.
> Sam and Seeing Eye Dog Mason
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