[nagdu] filling out a survey on Delta

[cheryl echevarria]

The security Guard is part of the TSA not Delta.

If you need help, I am a travel agent and also the president of the travel and tourism division.

Maybe NAGDU and Travel and Tourism can work on these issues together.

Leading the Way in Independent Travel!

Cheryl Echevarria
http://www.echevarriatravel.com<http://www.echevarriatravel.com/>
631-456-5394
reservations at echevarriatravel.com<mailto:reservations at echevarriatravel.com>

Affiliated as an Independent Contractor with Montrose Travel CST-1018299-10

Affiliated as an Independent Contractor with Absolute Cruise & Travel, Inc.
  ----- Original Message ----- 
  From: Marion Gwizdala<mailto:blind411 at verizon.net> 
  To: NAGDU Mailing List, the National Association of Guide Dog Users<mailto:nagdu at nfbnet.org> 
  Sent: Saturday, August 13, 2011 9:28 AM
  Subject: Re: [nagdu] filling out a survey on Delta


  Sam,
      Please let us know how it all turns out and what sort of response you 
  get from Delta.

  Marion


  ----- Original Message ----- 
  From: "Sam Hogle" <smhogle at gmail.com<mailto:smhogle at gmail.com>>
  To: "NAGDU Mailing List, the National Association of Guide Dog Users" 
  <nagdu at nfbnet.org<mailto:nagdu at nfbnet.org>>
  Sent: Friday, August 12, 2011 8:56 PM
  Subject: [nagdu] filling out a survey on Delta


  > Hello all. As you know, I had some difficulties when traveling with Delta 
  > airlines earlier this week. I filled out an on line form about my 
  > experiense. Most of it was checking boxes, but they had the categories of 
  > rating I needed to get my point across. Below, I'm putting what I wrote in 
  > the additional comments section.
  >
  > I feel that the gate agents and security need to be educated about service 
  > dogs. The security guard forced me to remove my dog's harness, leash, and 
  > collar because he did not feel like patting him down. This could have 
  > posed a danger to my dog, as he could have gotten loose. The gate agent 
  > tried to force me to sit in a bulk head seat even though I told her that 
  > the ADA permited me to sit where I chose as long as it wasn't an exit 
  > rowe. In front of the entire seating area, she said that I could either 
  > sit there or not fly. This type of treatment makes me think twice before 
  > booking with Delta in the future, and I hope that noone else with a 
  > service animal is treated in this manner.
  >
  > There was enough information in the main part of the survey to cover the 
  > rest. I'm hoping this gets the point across so we don't have a repeat of 
  > this situation in the future.
  > Sam and Seeing Eye Dog Mason
  >
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