[nagdu] Here's the responce I got back from Amtrak.FW: General Inquiries [#260208]

[Jordan Gallacher]

That is exactly what my dog did the next time I road Amtrak.  I have filed a
formal complaint against Amtrak with both the FTA and DOJ.
Jordan

-----Original Message-----
From: nagdu-bounces at nfbnet.org [mailto:nagdu-bounces at nfbnet.org] On Behalf
Of d m gina
Sent: Friday, January 14, 2011 3:47 PM
To: nagdu at nfbnet.org
Subject: Re: [nagdu] Here's the responce I got back from Amtrak.FW: General
Inquiries [#260208]

When I took the train my dog went inbetween my feet under the table. At 
no time was I asked any questions.
I even had three different persons sitting at the same table visiting 
with me while we ate.

Original message:
> Jordan



>   _____

> From: Anderson, Mark [mailto:AndersMark at amtrak.com]
> Sent: Friday, January 14, 2011 1:57 PM
> To: jgallacher1987 at gmail.com
> Subject: RE: General Inquiries [#260208]



> Dear Jordan Gallacher,



> Thank you for your email.  I am sorry for any inconveniences you
encountered
> while onboard.



> Because a service animal occupies its owner and must be able to be
> accommodated with the owner at a table, it is possible that there is not
> enough room at a particular dinner seating.  This is the same as if
multiple
> people within a party cannot be accommodated in the car.



> Amtrak is permitted to ask passengers about the status of their service
> animal and the specific task/service it performs for its owner.  This is
in
> accordance with all applicable laws and regulations.  More information
about
> out policies can be found at the following link:



> http://www.amtrak.com/servlet/ContentServer?c=Page
>
<http://www.amtrak.com/servlet/ContentServer?c=Page&pagename=am%2FLayout&cid
> =1241267362158> &pagename=am%2FLayout&cid=1241267362158



> Sincerely,



> Mark Anderson
> Customer Relations Specialist
> Amtrak Office of Customer Relations
> 60 Massachusetts Avenue, NE
> Washington, DC 20002
> andersmark at amtrak.com

>   _____

> From: Amtrak Customer Service



> Case 2386869



>   _____

> --Original Message--
> From: jgallacher1987 at gmail.com
> Date: 11/1/2010 1:38:28 PM
> To: eGainMail at amtrak.com
> Subject: General Inquiries
> Name: Jordan Gallacher
> Email: jgallacher1987 at gmail.com
> Address1: 515 Hermitage Ct.
> Address2:
> City: Pearl River
> State: LA
> Zip/Postal: 70452
> Country: United States
> Phone Number: 9856403044

> Reservation Number: 0B13FA

> Message:
> Hello, I was denyed access to the dining car on Amtrak 19 on Friday,
October
> 29th, on the basis of there is not enough room in the dining car. If I did
> not have the guide dog, I would have been able to access the dining car.
> That is a vioilation of the ADA and Amtrak's policy about service animals.
> Also, If asked, please provide information as to what type of service your
> animal performs, is not legal to be asked. All that can be asked is that
> animal a service animal. Sincerely, Jordan Gallacher

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