[nagdu] Here's the responce I got back from Amtrak.FW:General Inquiries [#260208]

Fri Jan 14 22:11:50 UTC 2011

I have taken Amtrak many times with my dog and had no problems either.

The biggest compliment you can pay me is to recommend my services!

Cheryl Echevarria 
http://www.Echevarriatravel.com<http://www.echevarriatravel.com/>
1-866-580-5574
631-456-5394
Reservations at echevarriatravel.com<mailto:Reservations at echevarriatravel.com>

Affiliated as an Independent Contractor with Montrose Travel CST-1018299-10
Affiliated as an Independent Contractor with Absolute Cruise and Travel Inc.

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  ----- Original Message ----- 
  From: Jordan Gallacher<mailto:jgallacher1987 at gmail.com> 
  To: 'NAGDU Mailing List,the National Association of Guide Dog Users'<mailto:nagdu at nfbnet.org> 
  Sent: Friday, January 14, 2011 4:52 PM
  Subject: Re: [nagdu] Here's the responce I got back from Amtrak.FW:General Inquiries [#260208]

  That is exactly what my dog did the next time I road Amtrak.  I have filed a
  formal complaint against Amtrak with both the FTA and DOJ.
  Jordan

  -----Original Message-----
  From: nagdu-bounces at nfbnet.org<mailto:nagdu-bounces at nfbnet.org> [mailto:nagdu-bounces at nfbnet.org] On Behalf
  Of d m gina
  Sent: Friday, January 14, 2011 3:47 PM
  To: nagdu at nfbnet.org<mailto:nagdu at nfbnet.org>
  Subject: Re: [nagdu] Here's the responce I got back from Amtrak.FW: General
  Inquiries [#260208]

  When I took the train my dog went inbetween my feet under the table. At 
  no time was I asked any questions.
  I even had three different persons sitting at the same table visiting 
  with me while we ate.

  Original message:
  > Jordan

  >   _____

  > From: Anderson, Mark [mailto:AndersMark at amtrak.com]
  > Sent: Friday, January 14, 2011 1:57 PM
  > To: jgallacher1987 at gmail.com<mailto:jgallacher1987 at gmail.com>
  > Subject: RE: General Inquiries [#260208]

  > Dear Jordan Gallacher,

  > Thank you for your email.  I am sorry for any inconveniences you
  encountered
  > while onboard.

  > Because a service animal occupies its owner and must be able to be
  > accommodated with the owner at a table, it is possible that there is not
  > enough room at a particular dinner seating.  This is the same as if
  multiple
  > people within a party cannot be accommodated in the car.

  > Amtrak is permitted to ask passengers about the status of their service
  > animal and the specific task/service it performs for its owner.  This is
  in
  > accordance with all applicable laws and regulations.  More information
  about
  > out policies can be found at the following link:

  > http://www.amtrak.com/servlet/ContentServer?c=Page<http://www.amtrak.com/servlet/ContentServer?c=Page>
  >
  <http://www.amtrak.com/servlet/ContentServer?c=Page&pagename=am%2FLayout&cid<http://www.amtrak.com/servlet/ContentServer?c=Page&pagename=am%2FLayout&cid>
  > =1241267362158> &pagename=am%2FLayout&cid=1241267362158

  > Sincerely,

  > Mark Anderson
  > Customer Relations Specialist
  > Amtrak Office of Customer Relations
  > 60 Massachusetts Avenue, NE
  > Washington, DC 20002
  > andersmark at amtrak.com<mailto:andersmark at amtrak.com>

  >   _____

  > From: Amtrak Customer Service

  > Case 2386869

  >   _____

  > --Original Message--
  > From: jgallacher1987 at gmail.com<mailto:jgallacher1987 at gmail.com>
  > Date: 11/1/2010 1:38:28 PM
  > To: eGainMail at amtrak.com<mailto:eGainMail at amtrak.com>
  > Subject: General Inquiries
  > Name: Jordan Gallacher
  > Email: jgallacher1987 at gmail.com<mailto:jgallacher1987 at gmail.com>
  > Address1: 515 Hermitage Ct.
  > Address2:
  > City: Pearl River
  > State: LA
  > Zip/Postal: 70452
  > Country: United States
  > Phone Number: 9856403044

  > Reservation Number: 0B13FA

  > Message:
  > Hello, I was denyed access to the dining car on Amtrak 19 on Friday,
  October
  > 29th, on the basis of there is not enough room in the dining car. If I did
  > not have the guide dog, I would have been able to access the dining car.
  > That is a vioilation of the ADA and Amtrak's policy about service animals.
  > Also, If asked, please provide information as to what type of service your
  > animal performs, is not legal to be asked. All that can be asked is that
  > animal a service animal. Sincerely, Jordan Gallacher

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