[nagdu] access issue resolved!

[Julie J]

Chasity,

I'm glad it was resolved without too much difficulty.    Thanks for letting 
them know the error in asking for the ID.  Bit by bit it is making a 
difference!

Thanks!
Julie



----- Original Message ----- 
From: "Chasity Jackson" <chasityvanda at charter.net>
To: "NAGDU Mailing List,the National Association of Guide Dog Users" 
<nagdu at nfbnet.org>
Sent: Sunday, May 15, 2011 4:53 PM
Subject: Re: [nagdu] access issue resolved!


> Hi Julie. I encountered the same thing last year when staying at a hotel. 
> My response was similar in asking what kind of card, and then telling them 
> that it was illegal for them to ask for ID. Their tone also changed with 
> me. They said, "Oh, since your disability is visible, and we know for sure 
> that it is a guide dog because you're blind, we don't need to see ID." I 
> tried to continue the discussion, but the woman in question was called 
> away by someone else behind the desk and there were a few people behind 
> me. I should have followed up with it. The rest of my stay at the hotel 
> was also uneventful in regard to issues with my dog.
> ----- Original Message ----- 
> From: "Julie J" <julielj at neb.rr.com>
> To: "NAGDU Mailing List,the National Association of Guide Dog Users" 
> <nagdu at nfbnet.org>
> Sent: Sunday, May 15, 2011 10:01 AM
> Subject: [nagdu] access issue resolved!
>
>
>> Heya all!
>>
>> I was out of town for a business meeting Friday and Saturday.  I 
>> experienced my first access issue at the hotel and wanted to share.
>>
>> When I checked into the hotel, the lady at the desk asked for Monty's 
>> card. I played stupid and asked what card? She insisted that Monty should 
>> have a card stating that he is a service dog. I told her that no ID is 
>> necessary and it is illegal for her to ask for it. she insisted that the 
>> last person that had a service dog in their hotel had a card and told 
>> them that every service dog has a card and the person must show it. 
>> *sigh*
>>
>> So I explained to her, ever so politely, that she was mistaken, that 
>> federal law very clearly does not require any sort of ID for the dog. She 
>> mumbled something about the laws must have changed. It was her way of 
>> saving face, but I was pissed and having none of it. So I continue with 
>> my explaination that the laws regarding service dogs and ID have been the 
>> same for the last 21 years. It then occurs to me that I might have copies 
>> of these laws buried in my purse. I offer to show her the laws.
>>
>> I think this was the turning point in the conversation. All the sudden 
>> she was no longer interested in ID cards or discussions of actual laws. 
>> She tried to tell me that she wouldn't need an ID card this time and that 
>> she didn't need to see the laws. This made me even more irritated. I 
>> wasn't going to leave this mess for the next person to deal with.
>>
>> I didn't have copies of the laws in my purse, but I did have the cards 
>> from Sit-Stay that give general information about service dogs and the 
>> DOJ toll free phone number. I gave her one of those. She tried to tell me 
>> that this card was fine. I told her that no, this is not an ID card, this 
>> is informational only and that anyone can purchase these on the internet. 
>> She then says that anyone can buy anything on the internet. AARGH! Why 
>> did she even want to see any sort of card if she freely admits that 
>> anyone can get one off the internet?
>>
>> Anyway that was the end of that. The rest of my hotel stay was 
>> uneventful. Later I asked the other guide dog user that was there if he 
>> had any problems with the dog when he checked in. Nope, they didn't say a 
>> word about the dog. So either I made a dent in their stupidity or the 
>> staff had changed at the front desk.
>> This was the first time that I have had any sort of problem with access 
>> in regard to my guide dogs.  I have had people ask the legal questions 
>> before, but this was the first time someone acted inappropriately.  It 
>> worked out in the end, so that was good.
>>
>> Julie
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>
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