[nagdu] access issue resolved!

Wed May 18 18:38:27 UTC 2011

Sounds good Julie in that showing her anything seemed to calm her down. I wonder what happens though if you get someone who just will not accept the data you are providing? Nobody has ever given an answer to that. And no, I'm not implying it's your job to do that, just that I've never seen the loop close when you get a "No dog, here's the law, no dog" sequence going. 

-----Original Message-----
From: nagdu-bounces at nfbnet.org [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Julie J
Sent: Tuesday, May 17, 2011 3:13 PM
To: NAGDU Mailing List, the National Association of Guide Dog Users
Subject: Re: [nagdu] access issue resolved!

Rebecca,

I think I could have shown the woman my library card and she would have been 
satisfied.  By the time we got to the part where I fished out an information 
card and gave it to her, she needed some way to save face.  I honestly do 
not believe it had anything to do with what was on the card, it was simply a 
way for her to back down gracefully.

Not sayin' that this is the case in all similar situations or that giving 
her the information card was the right thing to do, it's just what I felt 
was right in this situation.

Julie

----- Original Message ----- 
From: "PICKRELL, REBECCA M (TASC)" <REBECCA.PICKRELL at tasc.com>
To: "'NAGDU Mailing List, the National Association of Guide Dog Users'" 
<nagdu at nfbnet.org>
Sent: Tuesday, May 17, 2011 1:12 PM
Subject: Re: [nagdu] access issue resolved!

> Julie,
> This is exactly why I wonder about the value of these cards. First, 
> anybody can get or make one. Second, why would somebody who is denying you 
> access believe you. The person doing the denial already deems you as a 
> noncredible source so why on earth would they see a card that you give 
> them and say "Holy s***, I was wrong"!
> I say all this not having a better solution in mind.
>
>
> -----Original Message-----
> From: nagdu-bounces at nfbnet.org [mailto:nagdu-bounces at nfbnet.org] On Behalf 
> Of Julie J
> Sent: Sunday, May 15, 2011 11:02 AM
> To: NAGDU Mailing List, the National Association of Guide Dog Users
> Subject: [nagdu] access issue resolved!
>
> Heya all!
>
> I was out of town for a business meeting Friday and Saturday.  I 
> experienced my first access issue at the hotel and wanted to share.
>
> When I checked into the hotel, the lady at the desk asked for Monty's 
> card. I played stupid and asked what card? She insisted that Monty should 
> have a card stating that he is a service dog. I told her that no ID is 
> necessary and it is illegal for her to ask for it. she insisted that the 
> last person that had a service dog in their hotel had a card and told them 
> that every service dog has a card and the person must show it. *sigh*
>
> So I explained to her, ever so politely, that she was mistaken, that 
> federal law very clearly does not require any sort of ID for the dog. She 
> mumbled something about the laws must have changed. It was her way of 
> saving face, but I was pissed and having none of it. So I continue with my 
> explaination that the laws regarding service dogs and ID have been the 
> same for the last 21 years. It then occurs to me that I might have copies 
> of these laws buried in my purse. I offer to show her the laws.
>
> I think this was the turning point in the conversation. All the sudden she 
> was no longer interested in ID cards or discussions of actual laws. She 
> tried to tell me that she wouldn't need an ID card this time and that she 
> didn't need to see the laws. This made me even more irritated. I wasn't 
> going to leave this mess for the next person to deal with.
>
> I didn't have copies of the laws in my purse, but I did have the cards 
> from Sit-Stay that give general information about service dogs and the DOJ 
> toll free phone number. I gave her one of those. She tried to tell me that 
> this card was fine. I told her that no, this is not an ID card, this is 
> informational only and that anyone can purchase these on the internet. She 
> then says that anyone can buy anything on the internet. AARGH! Why did she 
> even want to see any sort of card if she freely admits that anyone can get 
> one off the internet?
>
> Anyway that was the end of that. The rest of my hotel stay was uneventful. 
> Later I asked the other guide dog user that was there if he had any 
> problems with the dog when he checked in. Nope, they didn't say a word 
> about the dog. So either I made a dent in their stupidity or the staff had 
> changed at the front desk.
> This was the first time that I have had any sort of problem with access in 
> regard to my guide dogs.  I have had people ask the legal questions 
> before, but this was the first time someone acted inappropriately.  It 
> worked out in the end, so that was good.
>
> Julie
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