[nagdu] access issue resolved!

Mon May 23 12:58:22 UTC 2011

Rebecca,

I think when you get that absolute no dog thing going and there's nothing 
you can personally do to change that individuals mind.  I think at that 
point you have to call in the reinforcements. *smile*  The police, an 
advocate, the newspaper, a lawyer etc.

Julie

----- Original Message ----- 
From: "PICKRELL, REBECCA M (TASC)" <REBECCA.PICKRELL at tasc.com>
To: "'NAGDU Mailing List, the National Association of Guide Dog Users'" 
<nagdu at nfbnet.org>
Sent: Wednesday, May 18, 2011 1:38 PM
Subject: Re: [nagdu] access issue resolved!

> Sounds good Julie in that showing her anything seemed to calm her down. I 
> wonder what happens though if you get someone who just will not accept the 
> data you are providing? Nobody has ever given an answer to that. And no, 
> I'm not implying it's your job to do that, just that I've never seen the 
> loop close when you get a "No dog, here's the law, no dog" sequence going.
>
> -----Original Message-----
> From: nagdu-bounces at nfbnet.org [mailto:nagdu-bounces at nfbnet.org] On Behalf 
> Of Julie J
> Sent: Tuesday, May 17, 2011 3:13 PM
> To: NAGDU Mailing List, the National Association of Guide Dog Users
> Subject: Re: [nagdu] access issue resolved!
>
> Rebecca,
>
> I think I could have shown the woman my library card and she would have 
> been
> satisfied.  By the time we got to the part where I fished out an 
> information
> card and gave it to her, she needed some way to save face.  I honestly do
> not believe it had anything to do with what was on the card, it was simply 
> a
> way for her to back down gracefully.
>
> Not sayin' that this is the case in all similar situations or that giving
> her the information card was the right thing to do, it's just what I felt
> was right in this situation.
>
> Julie
>
> ----- Original Message ----- 
> From: "PICKRELL, REBECCA M (TASC)" <REBECCA.PICKRELL at tasc.com>
> To: "'NAGDU Mailing List, the National Association of Guide Dog Users'"
> <nagdu at nfbnet.org>
> Sent: Tuesday, May 17, 2011 1:12 PM
> Subject: Re: [nagdu] access issue resolved!
>
>
>> Julie,
>> This is exactly why I wonder about the value of these cards. First,
>> anybody can get or make one. Second, why would somebody who is denying 
>> you
>> access believe you. The person doing the denial already deems you as a
>> noncredible source so why on earth would they see a card that you give
>> them and say "Holy s***, I was wrong"!
>> I say all this not having a better solution in mind.
>>
>>
>> -----Original Message-----
>> From: nagdu-bounces at nfbnet.org [mailto:nagdu-bounces at nfbnet.org] On 
>> Behalf
>> Of Julie J
>> Sent: Sunday, May 15, 2011 11:02 AM
>> To: NAGDU Mailing List, the National Association of Guide Dog Users
>> Subject: [nagdu] access issue resolved!
>>
>> Heya all!
>>
>> I was out of town for a business meeting Friday and Saturday.  I
>> experienced my first access issue at the hotel and wanted to share.
>>
>> When I checked into the hotel, the lady at the desk asked for Monty's
>> card. I played stupid and asked what card? She insisted that Monty should
>> have a card stating that he is a service dog. I told her that no ID is
>> necessary and it is illegal for her to ask for it. she insisted that the
>> last person that had a service dog in their hotel had a card and told 
>> them
>> that every service dog has a card and the person must show it. *sigh*
>>
>> So I explained to her, ever so politely, that she was mistaken, that
>> federal law very clearly does not require any sort of ID for the dog. She
>> mumbled something about the laws must have changed. It was her way of
>> saving face, but I was pissed and having none of it. So I continue with 
>> my
>> explaination that the laws regarding service dogs and ID have been the
>> same for the last 21 years. It then occurs to me that I might have copies
>> of these laws buried in my purse. I offer to show her the laws.
>>
>> I think this was the turning point in the conversation. All the sudden 
>> she
>> was no longer interested in ID cards or discussions of actual laws. She
>> tried to tell me that she wouldn't need an ID card this time and that she
>> didn't need to see the laws. This made me even more irritated. I wasn't
>> going to leave this mess for the next person to deal with.
>>
>> I didn't have copies of the laws in my purse, but I did have the cards
>> from Sit-Stay that give general information about service dogs and the 
>> DOJ
>> toll free phone number. I gave her one of those. She tried to tell me 
>> that
>> this card was fine. I told her that no, this is not an ID card, this is
>> informational only and that anyone can purchase these on the internet. 
>> She
>> then says that anyone can buy anything on the internet. AARGH! Why did 
>> she
>> even want to see any sort of card if she freely admits that anyone can 
>> get
>> one off the internet?
>>
>> Anyway that was the end of that. The rest of my hotel stay was 
>> uneventful.
>> Later I asked the other guide dog user that was there if he had any
>> problems with the dog when he checked in. Nope, they didn't say a word
>> about the dog. So either I made a dent in their stupidity or the staff 
>> had
>> changed at the front desk.
>> This was the first time that I have had any sort of problem with access 
>> in
>> regard to my guide dogs.  I have had people ask the legal questions
>> before, but this was the first time someone acted inappropriately.  It
>> worked out in the end, so that was good.
>>
>> Julie
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>
>
>
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