[nagdu] another method for dealing with denial of entry

[rhonda cruz]

Jeaneen,
 i will try this next time.
 i have a access problem.

 from rhonda.

On Apr 3, 2012, at 9:52 AM, Jenine Stanley wrote:

> I was talking with one of our graduates yesterday and he related how he
> handled a recent denial of entry situation. 
> 
> He was going into a pizza restaurant for lunch. The person at the front
> counter told him, "No dogs, you need to leave or take that dog outside." 
> 
> He is a techy person and had his I-Pad and I-Phone with him. He said he
> keeps a file in the Notes folder that has things like the ADA Business Brief
> and other info about assistance dogs in it. He told the person that his dog
> was an assistance dog/service dog,  he used every term he could think of.
> Then he offered to let the person read the ADA business Brief and the rest
> of the info. 
> 
> The person refused and kept telling him to get out. 
> 
> Then he said "OK, I will, if you go on video, right here on my phone, and
> tell me that again." 
> 
> The store employee changed his attitude immediately and took the I-Pad to
> read the material, then told him to go have a seat and someone would be with
> him shortly. 
> 
> Our grad said that the key was to stay calm and smile while doing all this
> but the minute he mentioned video and held up his phone, the attitude
> changed. 
> 
> I may have to try this one next time I'm presented with this situation.
> Granted, it doesn't happen often but it's akin to Julie's little form and
> much more immediate and controllable. 
> 
> Maybe we all need to practice the quick draw video for our phones. <grin> 
> 
> Jenine Stanley
> jeninems at wowway.com
> http://www.twitter.com/jeninems
> 
> 
> 
> 
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