[nagdu] Consumer Satisfaction Survey

Wed Apr 11 21:42:47 UTC 2012

Marion,
Where can the consumer satisfaction survey be found?
Best,
Juanita

On 4/11/12, Marion Gwizdala <blind411 at verizon.net> wrote:
> Rebecca,
>     the Guide Dog Consumers' Bill of Rights addresses this issue. In Section
> 4, entitled "Confidentiality", it states,
>
> a.       Individual consumers shall have the right to access any and all of
> the information gathered or collected about them by the guide dog training
> program and contained in their files.
>
>
>
>
>
> Fraternally yours,
> Marion
>
>
> ----- Original Message -----
> From: "Pickrell, Rebecca M (TASC)" <REBECCA.PICKRELL at tasc.com>
> To: "'NAGDU Mailing List, the National Association of Guide Dog Users'"
> <nagdu at nfbnet.org>
> Sent: Wednesday, April 11, 2012 2:54 PM
> Subject: Re: [nagdu] Consumer Satisfaction Survey
>
>
>> Can the NAGDU bill of rights address schools that share information
>> without sharing it with the person it concerns?
>> That seems wrong on so many levels.
>>
>> -----Original Message-----
>> From: nagdu-bounces at nfbnet.org [mailto:nagdu-bounces at nfbnet.org] On Behalf
>>
>> Of Marion Gwizdala
>> Sent: Wednesday, April 11, 2012 1:38 PM
>> To: NAGDU Mailing List, the National Association of Guide Dog Users
>> Subject: [nagdu] Consumer Satisfaction Survey
>>
>> Dear All,
>>    There is another element to this issue. I know there are programs that
>> would have no issue retaliating against a consumer by giving a negative
>> evaluation should a person apply to another program. Some programs keep
>> their records confidential even from the consumer, asserting the
>> information
>> is "privileged", belonging to the program, not the consumer. I believe
>> this
>> is quite problematic and that information about an individual should be
>> accessible by the individual about whom the information concerns.
>>    One way NAGDU is hoping to provide information about consumers'
>> experiences with training programs is through our soon-to-be-released
>> Consumer Satisfaction Survey. This survey will allow consumers to provide
>> anonymous, confidential evaluations about their training programs without
>> fear of retaliation. The survey questionnaire has been finalized and we
>> are
>> hoping it will be available online in the next month or so.
>>
>> Fraternally yours,
>> Marion Gwizdala, President
>> National Association of Guide Dog Users (NAGDU)
>> National Federation of the Blind
>> 813-626-2789
>> President at NAGDU.ORG
>> HTTP://WWW.NAGDU.ORG
>> ----- Original Message -----
>> From: "Marsha Drenth" <marsha.drenth at gmail.com>
>> To: "'NAGDU Mailing List, the National Association of Guide Dog Users'"
>> <nagdu at nfbnet.org>
>> Sent: Wednesday, April 11, 2012 8:56 AM
>> Subject: Re: [nagdu] Tell the whole truth
>>
>>
>>> Tracy,
>>>
>>> I think a lot of us would like the same. The good and bad about a school
>>> to
>>> be aired out. The problem with this is that, not all people can give good
>>> and bad with out being defensive about it, thus being very emotional
>>> about
>>> it. There are those guide dog users who are very very loyal to their
>>> school,
>>> and will not admit that their school does any wrong.
>>>
>>> I am going to keep an eye on this thread, as much as I would like to say
>>> that we should talk about the bad and the good, I do not want this list
>>> to
>>> become a bashing school list. So if we are going to discuss the good and
>>> bad, people MUST be adults. I reserve the right to come in and stop this
>>> thread at any point.
>>>
>>> So discuss away...
>>> Marsha, Moderator
>>>
>>>
>>> -----Original Message-----
>>> From: nagdu-bounces at nfbnet.org [mailto:nagdu-bounces at nfbnet.org] On
>>> Behalf
>>> Of Tracy Carcione
>>> Sent: Wednesday, April 11, 2012 8:32 AM
>>> To: nagdu at nfbnet.org
>>> Subject: [nagdu] Tell the whole truth
>>>
>>> Laurel, just as an example,  says she doesn't want to do school bashing,
>>> and I think many people feel this way, but, if people only give the
>>> positive parts of their experience with a school, and none of the
>>> negatives, it doesn't give a true picture.  If I were looking for a
>>> training program, I'd want to know about bad experiences, as well as
>>> good.
>>> For example, if more than a few people from school X end up returning the
>>> dog in less than 2 years, I'd want to know about that.  If several days
>>> of
>>> training were spent hanging around the mall, I'd want to know that, too.
>>> It was part of what I really liked about Gary's writing about his school
>>> experience--he wrote about the annoying stuff, as well as the good.
>>> I'm not interested in what happened to so-and-so 10 years ago.  I'm not
>>> much interested in hearsay, either.  "A friend of a friend...", nah.
>>> I understand the desire not to air dirty laundry in public; I really do.
>>> But, in its darkest aspect, that's how abuse goes on--no one wants to say
>>> anything about it. Not that I'm accusing any school of abusing students;
>>> it's just one end of a continuum.
>>> If someone has had a bad experience, I have no problem with them naming
>>> names.  I don't think that's bashing; it's just letting other know so
>>> they
>>> can make informed decisions.
>>> And, if someone has something negative to say about my beloved school, I
>>> promise to take a deep breath, not get defensive, and consider what
>>> they've said.
>>> JMHO.
>>> Tracy
>>>
>>>
>>>
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