[nagdu] Consumer Satisfaction Survey

Thu Apr 12 18:08:02 UTC 2012

Ditto. I don't usually reply just to say that I agree, but I think that this 
is an important one. There was no questioning whatsoever when I applied for 
ownership of Lexia.

----- Original Message ----- 
From: "Laurel" <laurel.stockard at gmail.com>
To: "NAGDU Mailing List,the National Association of Guide Dog Users" 
<nagdu at nfbnet.org>
Sent: Thursday, April 12, 2012 7:58 AM
Subject: Re: [nagdu] Consumer Satisfaction Survey

> Yes she does, but GDB allows people to apply for ownership (for free)
> after they have been a team for 1 year. I own Stockard. /grins/ I
> think they do this just to make absolutely sure that if something goes
> wrong in the first feew months, they can do a dog swap or retrain. And
> that the person's not stuck with the dog if it doesn't work out.
> Usually, like 95% of the time, it's never an issue because the match
> is great! After a year of working with Stockard, I applied for
> ownership, the whole process took me all of 5 minutes, and she's my
> girl officially.
> I don't think Jenny, my friend, has a problem with that at all.
> Laurel and Stockard
>
> On 4/12/12, Pickrell, Rebecca M (TASC) <REBECCA.PICKRELL at tasc.com> wrote:
>>         It's interesting that she chose GDB as they do not grant 
>> ownership
>> upon graduation.
>>
>> Does she know this?
>> GDB is a fine school. It just seems that given her experience, and the 
>> way
>> it has upset her, she'd go to a school that granted ownership upon
>> graduation.
>>
>> -----Original Message-----
>> From: nagdu-bounces at nfbnet.org [mailto:nagdu-bounces at nfbnet.org] On 
>> Behalf
>> Of Laurel
>> Sent: Wednesday, April 11, 2012 11:44 PM
>> To: NAGDU Mailing List, the National Association of Guide Dog Users
>> Subject: Re: [nagdu] Consumer Satisfaction Survey
>>
>> Thank you so much. She isn't having problems with this particular
>> issue anymore because she does own the dog. She just needs to find a
>> place to "place" him. She called me earlier this evening and has
>> decided to move foward with GDB. A GDB person called her back and
>> spoke with her and so she's going to move foward with that, which is
>> good. Her biggest problem now is finding a home for Brooks, and
>> dealing with the grief, anger and pain and spiteful comments from
>> others, as I've said before. I'll pass this on to her, and she wants
>> me to tell you that she really appreciates the support, and because
>> she's moving foward and planning to get a guide again, she plans to
>> join the list either tomorrow or Friday.
>> Laurel and Stockard
>>
>> On 4/11/12, Marion Gwizdala <blind411 at verizon.net> wrote:
>>> Here is the Guide Dog Consumers' Bill of Rights attached.
>>>
>>> Fraternally yours,
>>> Marion
>>>
>>>
>>> ----- Original Message -----
>>> From: "Larry D. Keeler" <lkeeler at comcast.net>
>>> To: "NAGDU Mailing List, the National Association of Guide Dog Users"
>>> <nagdu at nfbnet.org>
>>> Sent: Wednesday, April 11, 2012 4:33 PM
>>> Subject: Re: [nagdu] Consumer Satisfaction Survey
>>>
>>>
>>>> Where do you find the bill Marion?
>>>> ----- Original Message -----
>>>> From: "Marion Gwizdala" <blind411 at verizon.net>
>>>> To: "NAGDU Mailing List, the National Association of Guide Dog Users"
>>>> <nagdu at nfbnet.org>
>>>> Sent: Wednesday, April 11, 2012 3:32 PM
>>>> Subject: Re: [nagdu] Consumer Satisfaction Survey
>>>>
>>>>
>>>>> Rebecca,
>>>>>    the Guide Dog Consumers' Bill of Rights addresses this issue. In
>>>>> Section 4, entitled "Confidentiality", it states,
>>>>>
>>>>> a.       Individual consumers shall have the right to access any and 
>>>>> all
>>>>> of the information gathered or collected about them by the guide dog
>>>>> training program and contained in their files.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Fraternally yours,
>>>>> Marion
>>>>>
>>>>>
>>>>> ----- Original Message -----
>>>>> From: "Pickrell, Rebecca M (TASC)" <REBECCA.PICKRELL at tasc.com>
>>>>> To: "'NAGDU Mailing List, the National Association of Guide Dog 
>>>>> Users'"
>>>>> <nagdu at nfbnet.org>
>>>>> Sent: Wednesday, April 11, 2012 2:54 PM
>>>>> Subject: Re: [nagdu] Consumer Satisfaction Survey
>>>>>
>>>>>
>>>>>> Can the NAGDU bill of rights address schools that share information
>>>>>> without sharing it with the person it concerns?
>>>>>> That seems wrong on so many levels.
>>>>>>
>>>>>> -----Original Message-----
>>>>>> From: nagdu-bounces at nfbnet.org [mailto:nagdu-bounces at nfbnet.org] On
>>>>>> Behalf Of Marion Gwizdala
>>>>>> Sent: Wednesday, April 11, 2012 1:38 PM
>>>>>> To: NAGDU Mailing List, the National Association of Guide Dog Users
>>>>>> Subject: [nagdu] Consumer Satisfaction Survey
>>>>>>
>>>>>> Dear All,
>>>>>>    There is another element to this issue. I know there are programs
>>>>>> that
>>>>>> would have no issue retaliating against a consumer by giving a 
>>>>>> negative
>>>>>> evaluation should a person apply to another program. Some programs 
>>>>>> keep
>>>>>> their records confidential even from the consumer, asserting the
>>>>>> information
>>>>>> is "privileged", belonging to the program, not the consumer. I 
>>>>>> believe
>>>>>> this
>>>>>> is quite problematic and that information about an individual should 
>>>>>> be
>>>>>> accessible by the individual about whom the information concerns.
>>>>>>    One way NAGDU is hoping to provide information about consumers'
>>>>>> experiences with training programs is through our soon-to-be-released
>>>>>> Consumer Satisfaction Survey. This survey will allow consumers to
>>>>>> provide
>>>>>> anonymous, confidential evaluations about their training programs
>>>>>> without
>>>>>> fear of retaliation. The survey questionnaire has been finalized and 
>>>>>> we
>>>>>> are
>>>>>> hoping it will be available online in the next month or so.
>>>>>>
>>>>>> Fraternally yours,
>>>>>> Marion Gwizdala, President
>>>>>> National Association of Guide Dog Users (NAGDU)
>>>>>> National Federation of the Blind
>>>>>> 813-626-2789
>>>>>> President at NAGDU.ORG
>>>>>> HTTP://WWW.NAGDU.ORG
>>>>>> ----- Original Message -----
>>>>>> From: "Marsha Drenth" <marsha.drenth at gmail.com>
>>>>>> To: "'NAGDU Mailing List, the National Association of Guide Dog 
>>>>>> Users'"
>>>>>> <nagdu at nfbnet.org>
>>>>>> Sent: Wednesday, April 11, 2012 8:56 AM
>>>>>> Subject: Re: [nagdu] Tell the whole truth
>>>>>>
>>>>>>
>>>>>>> Tracy,
>>>>>>>
>>>>>>> I think a lot of us would like the same. The good and bad about a
>>>>>>> school
>>>>>>> to
>>>>>>> be aired out. The problem with this is that, not all people can give
>>>>>>> good
>>>>>>> and bad with out being defensive about it, thus being very emotional
>>>>>>> about
>>>>>>> it. There are those guide dog users who are very very loyal to their
>>>>>>> school,
>>>>>>> and will not admit that their school does any wrong.
>>>>>>>
>>>>>>> I am going to keep an eye on this thread, as much as I would like to
>>>>>>> say
>>>>>>> that we should talk about the bad and the good, I do not want this
>>>>>>> list
>>>>>>>
>>>>>>> to
>>>>>>> become a bashing school list. So if we are going to discuss the good
>>>>>>> and
>>>>>>> bad, people MUST be adults. I reserve the right to come in and stop
>>>>>>> this
>>>>>>> thread at any point.
>>>>>>>
>>>>>>> So discuss away...
>>>>>>> Marsha, Moderator
>>>>>>>
>>>>>>>
>>>>>>> -----Original Message-----
>>>>>>> From: nagdu-bounces at nfbnet.org [mailto:nagdu-bounces at nfbnet.org] On
>>>>>>> Behalf
>>>>>>> Of Tracy Carcione
>>>>>>> Sent: Wednesday, April 11, 2012 8:32 AM
>>>>>>> To: nagdu at nfbnet.org
>>>>>>> Subject: [nagdu] Tell the whole truth
>>>>>>>
>>>>>>> Laurel, just as an example,  says she doesn't want to do school
>>>>>>> bashing,
>>>>>>> and I think many people feel this way, but, if people only give the
>>>>>>> positive parts of their experience with a school, and none of the
>>>>>>> negatives, it doesn't give a true picture.  If I were looking for a
>>>>>>> training program, I'd want to know about bad experiences, as well as
>>>>>>> good.
>>>>>>> For example, if more than a few people from school X end up 
>>>>>>> returning
>>>>>>> the
>>>>>>> dog in less than 2 years, I'd want to know about that.  If several
>>>>>>> days
>>>>>>>
>>>>>>> of
>>>>>>> training were spent hanging around the mall, I'd want to know that,
>>>>>>> too.
>>>>>>> It was part of what I really liked about Gary's writing about his
>>>>>>> school
>>>>>>> experience--he wrote about the annoying stuff, as well as the good.
>>>>>>> I'm not interested in what happened to so-and-so 10 years ago.  I'm
>>>>>>> not
>>>>>>> much interested in hearsay, either.  "A friend of a friend...", nah.
>>>>>>> I understand the desire not to air dirty laundry in public; I really
>>>>>>> do.
>>>>>>> But, in its darkest aspect, that's how abuse goes on--no one wants 
>>>>>>> to
>>>>>>> say
>>>>>>> anything about it. Not that I'm accusing any school of abusing
>>>>>>> students;
>>>>>>> it's just one end of a continuum.
>>>>>>> If someone has had a bad experience, I have no problem with them
>>>>>>> naming
>>>>>>> names.  I don't think that's bashing; it's just letting other know 
>>>>>>> so
>>>>>>> they
>>>>>>> can make informed decisions.
>>>>>>> And, if someone has something negative to say about my beloved 
>>>>>>> school,
>>>>>>> I
>>>>>>> promise to take a deep breath, not get defensive, and consider what
>>>>>>> they've said.
>>>>>>> JMHO.
>>>>>>> Tracy
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> _______________________________________________
>>>>>>> nagdu mailing list
>>>>>>> nagdu at nfbnet.org
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>>>>>>>
>>>>>>>
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>>>>>>>
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>>>>>>
>>>>>> _______________________________________________
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>>>>>
>>>>>
>>>>> _______________________________________________
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>
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