[nagdu] Southwest Airlines

[rhonda cruz]

 hey glad that you are getting a free trip out of the deal.
 comgrads to you.

On Dec 26, 2012, at 9:02 AM, Cindy Ray wrote:

> Some of you may remember that at Thanksgiving I flew to Houston Via Southwest Airlines from Des Moines. When I boarded in Chicago for Houston, they informed me I must ride in the bulkhead seat. It was policy. I argued the point and was accused of threatening the crew and could be removed from the plane. The third person I spoke with there said I was correct; they can't keep me from flying where I want so long as the dog is not in the way.
> 
> Upon my return trip I had the same experience. I filed a complaint, stating their policy and the material in the accessible air act, which is not the exact title. Their response was that they deemed me to be correct that I was handled illegally on the first flight, but they could not be sure about the second one. That crew was less interested in being honest about the whole thing I'd guess. They refunded my entire fare. I was more out to make a point and get better treatment, but hey, a free trip to Houston isn't so bad. I am going again in January, but I'm flying Delta because I currently have no desire to do business with Southwest, but I'll try again. I had not received a response from them or I would have actually tried the flight again. Connections are better with Delta though.
> 
> Just thought you would all like to know the outcome of that situation since I had posted on it before.
> 
> Cindy Lou
> 
> 
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