[nagdu] Southwest Airlines: Customers with Disabilities

[Cindy Ray]

Steve, I had this information and sent it to them since they told me their policy was that the dog had to sit in the bulkhead. It is currently resolved. Thanks though.

Cindy Lou

On Dec 26, 2012, at 5:59 PM, Steven Johnson wrote:

> Cindy,
> You may already have this information, but their on-line information states:
> 
> Trained Assistance Animals
> 
> Southwest Airlines welcomes trained assistance animals on all of our
> flights. Except when too large to be safely accommodated, a trained
> assistance animal traveling with and providing assistance to a Customer with
> a disability will be accommodated in the aircraft cabin. In accordance with
> federal safety regulations, the animal must be positioned so as not to
> obstruct Customers' expeditious evacuation in the unlikely event of an
> emergency.
> 
> 
> http://www.southwest.com/html/customer-service/unique-travel-needs/index-pol
> .html
> 
> 
> 
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