[nagdu] Southwest Airlines: Customers with Disabilities

[Cindy Ray]

It does leave them a little loophole, but they really can't with a straight face say it is their policy that you are to sit in the bulkhead with your dog. It really isn't and cannot be. Their response to my complaint said that tye are aware of it. And their crew is going to say what they will no matter what their policy is because they, and may other folks, too, believe that we must do as we are told and will want to intimidate us.

CL

On Dec 26, 2012, at 8:34 PM, Margo and Arrow wrote:

> Well, that's great, but, this lea"es loopholes open for crew members to state the dog would obsthuct evacuation unless the dog is in the bulkhead or whatever designated seating they designate.
> 
> Southwest should have a clause stating that people are not required to sit with their assistance animals in the bulkhead but can choose their seating except for exit rows, I guess.
> 
> Margo and Arrow
> 
> ----- Original Message -----
> From: Steven Johnson <blinddog3 at charter.net>
> To: "NAGDU Mailing List, the National Association of Guide Dog Users" nagdu at nfbnet.org
> Date: Wednesday, December 26, 2012 7:02 pm
> Subject: [nagdu] Southwest Airlines: Customers with Disabilities
> 
>> 
>> 
>> Cindy,
>> You may already have this information, but their on-line information states:
>> 
>> Trained Assistance Animals
>> 
>> Southwest Airlines welcomes trained assistance animals on all of our
>> flights. Except when too large to be safely accommodated, a trained
>> assistance animal traveling with and providing assistance to a Customer with
>> a disability will be accommodated in the aircraft cabin. In accordance with
>> federal safety regulations, the animal must be positioned so as not to
>> obstruct Customers' expeditious evacuation in the unlikely event of an
>> emergency.
>> 
>> 
>> http://www.southwest.com/html/customer-service/unique-travel-needs/index-pol
>> ._html
>> 
>> 
>> 
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