[nagdu] [and] Southwest Airlines

[Jessica Diaz]

Hi
Speaking of airlines, I flew jet blue to PR from DC. The first flight when
getting on I was told that because of the new policy my dog was required to
sit by the window. Saunders hates this and I tried to speak to a manager.
They said no one was available and that the flight was full. I was told if I
did not get on I could not fly. I had to get on because we were going to see
my husbands family for Christmas. When on the plane of course my dog did not
want to go under because he is use to an isle. The lady rudely pointed out
see this is why we have this policy. If you were in the isle you would be in
the way. After changing flights in Orlando I got to sit wherever I wanted.
When I asked the new flight attendant about the policy she said absolutely
that doesn't exist and that she is appalled that this was said.
Jessica

-----Original Message-----
From: and [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Cindy Ray
Sent: Saturday, December 29, 2012 11:52 AM
To: NAGDU Mailing List, the National Association of Guide Dog Users
Subject: Re: [and] Southwest Airlines

The real point of my writing about Southwest was that, in spite of the fact
that many of us never have problems with a given airlines, they still exist.
I had flown four flights with Southwest before I ever had this problem, and
should I fly southwest again, maybe I won't have the same problem again.
That airline and many others are inconsistent about this kind of thing; you
never know when this might happen.

CL
 
On Dec 29, 2012, at 10:23 AM, Becky sabot wrote:

> Hi all,
> I have not flown through South West in a while but when I flew in the 
> pass through South West I never had a problem with my guide dogs and I 
> could sit where ever I wanted.
> Becky Sabo and yellow lab Hakka
> 
> -----Original Message-----
> From: and [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Melissa 
> Green
> Sent: Wednesday, December 26, 2012 5:01 PM
> To: NAGDU Mailing List, the National Association of Guide Dog Users
> Subject: Re: [and] Southwest Airlines
> 
> I just flew southwest to Newark New Jersey.
> They told me that I could sit wherever I wanted.
> I chose to sit in the bulkhead.  But I wished I would have sat 
> Somewhere else.  The lady that sat next to me was very interesting and 
> At times annoying.
> But it was a very good flight.
> 
> Have a blessed day.
> 
> Melissa Green
> "Happiness is a butterfly, which, when pursued, is always just beyond 
> your grasp, but which, if you will sit down quietly, may alight upon you."
> 
> ----- Original Message -----
> From: "Cindy Ray" <cindyray at gmail.com>
> To: "the National Association of Guide Dog Users NAGDU Mailing List" 
> <nagdu at nfbnet.org>
> Sent: Wednesday, December 26, 2012 12:02 PM
> Subject: [and] Southwest Airlines
> 
> 
>> Some of you may remember that at Thanksgiving I flew to Houston Via 
>> Southwest Airlines from Des Moines. When I boarded in Chicago for 
>> Houston,
> 
>> They informed me I must ride in the bulkhead seat. It was policy. I 
>> argued
> 
>> The point and was accused of threatening the crew and could be 
>> removed from the plane. The third person I spoke with their said me 
>> was correct; they can't keep me from flying where I want so long as 
>> The dog is not in the way.
>> 
>> Upon my return trip I had the same experience. I filed a complaint, 
>> stating their policy and the material in the accessible air act, 
>> Which is not the exact title? Their response was that they deemed me 
>> To be correct that I was handled illegally on the first flight, but 
>> They could not be sure about the second one. That crew was less 
>> Interested in being honest about the whole thing I'd guess. They 
>> refunded my entire fare. I was more out to make a point and get 
>> Better treatment, but hey, a free trip to Houston isn't so bad. I am 
>> Going again in January, but I'm flying Delta because I currently have 
>> No desire to do business with Southwest, but I'll
> 
>> try again. I had not received a response from them or I would have 
>> Actually tried the flight again. Connections are better with Delta
though.
>> 
>> Just thought you would all like to know the outcome of that situation 
>> Since I had posted on it before.
>> 
>> Cindy Lou
>> 
>> 
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> 
> 
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