[nagdu] Service Dog Book

Sun Mar 4 00:19:57 UTC 2012

Foreword 

This manual is dedicated to Pax, a devoted guide dog, and to all 

the handler and dog teams working together across the nation. 

Guide dogs make it possible for their handlers to travel safely 

with independence, freedom and dignity. Guide dogs perform 

many tasks that enable their handlers to live independently in the 

community.

Pax has guided his handler faithfully for almost ten years. Together 

they have negotiated countless busy intersections and safely 

traveled the streets of many cities, large and small. His skillful 

guiding has kept his handler from injury on more than one occasion. 

He has accompanied his handler to meetings, restaurants, theaters, 

and social functions where he conducted himself as would any 

highly trained guide dog. Pax is a seasoned traveler and was the 

first dog to fly in the cabin of a domestic aircraft to Great Britain, 

a country that had previously barred service animals without 

extended quarantine.

Pax was born in the kennels of The Seeing Eye in the beautiful 

Washington Valley of New Jersey in March, 2000. He lived with 

a puppy-raiser family for almost a year where he learned basic 

obedience and was exposed to the sights and sounds of community 

life—the same experiences he would soon face as a guide dog. 

He then went through four months of intensive training where he 

learned how to guide and ensure the safety of the person with 

whom he would be matched. In November, 2001 he was matched 

with his handler and they have worked as a team since then.

Now, Pax is nearing the end of a successful career. He will retire with 

his handler’s family where he will live with two other dogs. His life 

will be full of play, long naps, and recreational walks. It is the sincere 

hope of Pax’s handler that this guide will be useful in improving the 

understanding about service animals, their purpose and role, their 

extensive training, and the rights of their handlers to travel freely 

and to experience the same access to public accommodations, 

transportation, and services that others take for granted.

Table of Contents

I.
Introduction...............................................................1

II. Service Animal Defined by Title II

and Title III of the ADA...............................................2

III. Other Support Animals..............................................4

IV. Handler’s Responsibilities..........................................5

V. Handler’s
Rights.........................................................7

1) Public Facilities and Accommodations..............7

2) Employment......................................................8

3) Housing.............................................................9

4) Education.........................................................11

5) Transportation.................................................12

6) Air Travel..........................................................12

VI. Reaction/ Response of Others.................................14

VII. Service Animals in Training......................................15

1) Air Travel..........................................................15

2) Employment....................................................15

VIII. Laws and Enforcement............................................16

1) Public Facilities and Accommodations............16

2) Employment....................................................16

3) Housing...........................................................17

4) Education.........................................................18

5) Transportation.................................................19

6) Air Transportation...........................................20

I. Introduction 

Individuals with disabilities may use service animals and emotional 

support animals for a variety of reasons. This guide provides an 

overview of how major Federal civil rights govern the rights of a 

person requiring a service animal. These laws, including how to 

file a complaint, are listed in the last section of this publication.

Many states may also have laws that provide a different definition 

of service animal. You should check your state’s law and follow the 

law that offers the most protection for service animals. 

1

ADA National Network 1-800-949-4232

2

ADA National Network 1-800-949-4232

II. Service Animal Defined by

Title II and Title III of the ADA 

Service animal means any dog that is individually trained to do 

work or perform tasks for the benefit of an individual with a 

disability, including a physical, sensory, psychiatric, intellectual, 

or other mental disability. Tasks performed can include pulling 

a wheelchair, retrieving dropped items, or pressing an elevator 

button. Emotional support, comfort animals, and therapy dogs 

are not service animals under Title II and Title III of the ADA. 

Other species of animals, whether wild or domestic, trained 

or untrained, are not service animals for the purposes of this 

definition. The work or tasks perform by a service animal must be 

directly related to the handler’s disability. It does not matter if a 

person has a note from a doctor that states that the person has a 

disability and needs to have the animal for emotional support. A 

doctor’s letter does not turn an animal into a service animal. 

Examples of a service animal:

• Guide Dog, or Seeing Eye®1 Dog is a carefully trained dog that

serves as a travel tool for persons with severe visual 

impairments or who are blind.

• Hearing or Signal Dog is a dog that has been trained to alert a

person with significant hearing loss or who is deaf when a 

sound, e.g., knock on the door, occurs.

• Psychiatric Service Dog can be trained to perform a variety of

tasks that assist individuals with disabilities to detect the 

onset of psychiatric episodes and lessen their effects. Tasks 

1 http://www.seeingeye.org

3

ADA National Network 1-800-949-4232

performed by psychiatric service animals may include 

reminding the handler to take medicine; providing safety 

checks, or room searches, or turning on lights for persons with 

Post Traumatic Stress Disorder; interrupting self-mutilation 

by persons with dissociative identity disorders; and keeping 

disoriented individuals from danger.

• SSigDOG (sensory signal dogs or social signal dog) is a dog

trained to assist a person with autism. The dog alerts the 

handler to distracting repetitive movements common among 

those with autism, allowing the person to stop the movement 

(e.g., hand flapping). 

• Seizure Response Dog is a dog trained to assist a person with a

seizure disorder. How the dog serves the person depends on 

the person’s needs. The dog may stand guard over the person 

during a seizure or the dog may go for help. A few dogs have 

learned to predict a seizure and warn the person in advance to 

sit down or move to a safe place. 

Service animals are limited to dogs; however, entities must make 

reasonable modifications in policies to allow individuals with 

disabilities to use miniature horses if they have been individually 

trained to do work or perform tasks for individuals with 

disabilities.

III. Other Support Animals

• Emotional Support Animals or Comfort Animals are

often used as part of a medical treatment plan as therapy 

animals. These animals provide companionship, relieve 

loneliness, and sometimes help with depression and certain 

phobias, but do not perform tasks that assist people with 

disabilities. They do not have special training to assist the 

person’s disability like service animals.

• Therapy Animals are not legally defined by federal law, 

but some states have laws defining therapy animals. These 

animals provide people with therapeutic contact, usually in 

a clinical setting, to improve their physical, social, emotional, 

and/or cognitive functioning as well as being a motivation tool. 

They are not limited to working with people with disabilities. 

IV. Handler’s Responsibilities

The care and supervision of the service animal is the responsibility 

of the handler. Disregard of this care and supervision may result in 

the handler’s rights being denied.

• An entity may deny access to a service animal whose behavior

is unacceptable or in situations in which the person with a 

disability is not in control of the animal. Uncontrolled barking, 

jumping on other people, or running away from the handler 

are examples of unacceptable behavior for a service animal. 

A business has the right to deny access to a dog that disrupts 

their business. For example, a service dog that barks and 

disrupts another patron’s enjoyment of the movie could be 

asked to leave. Businesses, airlines, public programs and 

transportation providers may exclude a service animal when 

the animal’s behavior poses a direct threat to the health 

or safety of others. If a service animal is growling at other 

shoppers at a grocery store, the handler may be asked to 

remove the animal. Note: A decision cannot be based on the 

notion that an animal might threaten the safety of others, nor 

can the decision be based on a business person’s assumptions 

or bad experiences with other animals. Each service animal 

must be considered individually.

• A service animal shall have a harness, leash, or other tether

unless either the handler is unable because of a disability to 

use a harness, leash, or other tether; or the use of a harness, 

leash, or other tether would interfere with the service animal’s 

safe, effective performance of work or tasks. In these cases the 

service animal must be under the handler’s control using voice 

control, signals, or other effective means.1

1 28 C.F.R. 36.302(c)(4).

• The animal must be housebroken.2

• Service animal handlers are responsible for cleaning up after 

the animal.

• Service animals must be clean. Daily grooming and occasional

baths may be required to keep animal odor to a minimum. 

Adequate flea prevention and control may be required.

• Service animals must be in good health.

• A handler may be required to show that the animal has a

license required for all animals by a particular state or local law. 

Proof that the animal is current on all vaccinations required by 

law, such as rabies vaccinations, may also be required. 

• An entity may also assess the type, size, and weight of a

miniature horse in determining whether or not the horse will 

be allowed access to the facility. 

2 28 C.F.R. 36.302(c)(2).

V. Handler’s Rights 

1) Public Facilities and Accommodations 

Service animals are allowed in public facilities and accommodations. 

A service animal must be allowed to accompany the handler to any 

place in the building or facility where members of the public, program 

participants, customers, or clients are allowed to be. Even if the 

business or a public program has a “no pets” policy, it may not deny 

entry to a person with a service animal. Service animals are not pets. 

So, although a “no pets” policy is perfectly legal, it does not allow a 

business to exclude service animals. 

When a person 

with a service 

animal enters a 

public facility or 

place of public 

accommodation, 

the person cannot 

be asked about the 

nature or extent 

of his disability, 

but may be asked 

two questions 

only - if the 

animal is required because of a disability, and what work or task 

the animal has been trained to perform. A public accommodation 

may not require documentation, such as proof that the animal has 

been certified, trained, or licensed as a service animal. Generally, 

a public accommodation or a public entity may not ask even those 

two questions when it is readily apparent that an animal is trained 

to do work or perform tasks for an individual with a disability. For 

example, the questions may not be asked if the dog is observed 

guiding an individual who is blind or has low vision, pulling a person’s 

wheelchair, or providing assistance with stability or balance to an 

individual with an observable mobility disability.1

A place of public accommodation or public entity shall not ask or 

require an individual with a disability to pay a surcharge, even if 

people accompanied by pets are required to pay fees, or to comply 

with other requirements generally not applicable to people without 

pets. If a public accommodation normally charges individuals for the 

damage they cause, an individual with a disability may be charged 

for damage caused by his or her service animal.2

While service animals are allowed in public places, federal laws have 

no provisions for people to be accompanied by therapy animals in 

places of public accommodation that have “no pets” policies.

2) Employment

Laws prohibit employment discrimination because of a disability. 

Employers are required to provide reasonable accommodation. 

Allowing an individual with a disability to have a service animal or 

an emotional support animal accompany them to work may be 

considered an accommodation. The Equal Employment Opportunity 

Commission (EEOC) has never defined service animals.3 In the case 

of a service animal or an emotional support animal, if the disability 

is not obvious and/or the reason the animal is needed is not clear, 

then documentation may be required to establish the existence of a 

disability and how the animal helps the individual perform their job.

1 28 C.F.R. 36.302(c)(6).

2 28 C.F.R. 36.302(c)(8).

3 29 CFR 1630.16. The EEOC, in the Interpretive Guidance accompanying the 

regulations, stated that guide dogs may be an accommodation
”For example, it

would be a reasonable accommodation for an employer to permit an individual 

who is blind to use a guide dog at work, even though the employer would not 

be required to provide a guide dog for the employee.”

Individuals who want to bring emotional support or therapy animals 

will face a greater hurdle in establishing that they need their animal 

at work. It will not be enough for them to present a prescription or 

a letter from their doctor stating that they require the animal in the 

workplace. They will have to describe in detail how the presence of 

the animal would help the employee in performing job tasks and 

be prepared to explain how the animal is trained to behave in the 

workplace. A person seeking such an accommodation may suggest 

that the employer permit the animal to accompany them to work on 

a trial basis.

Both service and emotional support animals may be excluded from 

the workplace if they pose an undue hardship in the workplace or 

misbehave.

3) Housing

The definition of housing discrimination includes the refusal to grant 

“reasonable accommodation in rules, policies, practices, or services, 

when such accommodations may be necessary to afford such person 

equal opportunity to use and enjoy a dwelling.”4 Waiving a no-pet 

rule and/or pet deposit to allow a person with a disability to have 

the assistance of a service animal, or an emotional support animal, 

constitutes a reasonable accommodation. Courts have found that 

landlords must use “a flexible standard, based on the needs of the 

particular tenant” when responding to a request for a reasonable 

accommodation.5

Inquiries into the existence, nature, and extent of disabilities 

are prohibited when application is made for housing. However, 

an individual with a disability who requests a reasonable 

accommodation may be asked to provide documentation so that 

the landlord or homeowners’ association can properly review 

the accommodation request.6 They can ask a person to certify, 

in writing, (1) that the tenant or a member of his or her family is 

a person with a disability; (2) the need of the animal to assist the 

person with that specific disability; and (3) that the animal actually 

assists the person with a disability.7

4 42 U.S.C. § 3604(f)(3)(B).

5 See Bronk v. Inichen, 54 F.3d 425, 428-429 (7th Cir. 1995); HUD v.
Purkett, 

FH-FL 19372 (HUDALJ July 31, 1990); U.S. v. California Mobile Home Park
Management 

Co., 29 F.3d 1413 (9th Cir. 1994).

6 Hawn v. Shoreline Towers Phase 1 Condominium Association, Inc., 347 Fed.

Appx. 464 (11th Cir. 2009).

7 See Federal Register, Vol. 73, No. 208, Pg. 63834 and United States.
(2004). 

Reasonable Accommodations Under The Fair Housing Act: Joint Statement 

of The Department of Housing and Urban Development and Department of 

Justice. Washington, D.C: U.S. Department of Housing and Urban Development 

and U.S. Department of Justice [Electronic Version]. Retrieved 08/27/2010
from 

http://www.justice.gov/crt/housing/jointstatement_ra.php.

4) Education

Service animals in public schools (K-12) - Students who utilize 

service animals are generally allowed to have the animal with them 

while at school under the Individuals with Disabilities Education 

Act (IDEA) and Section 504 of the Rehabilitation Act. The decision 

about whether and how the service animal accompanies the student 

rests with the Individual Education Plan (IEP) Team or the Individual 

Accommodation Plan (IAP) (Section 504) Committee. 

An important factor in determining whether the service animal can 

stay with a student is the student’s ability to handle and control the 

animal. This is not generally an issue in middle school or high school, 

but it is often an issue in elementary school. The school may require 

the child/handler to be in control of the animal at all times, and 

to be responsible for the animal’s care and supervision. Students 

who utilize service animals are responsible for cleaning up after the 

animal.

Emotional support animals, therapy animals, and companion 

animals are seldom allowed to accompany students in public 

schools. This determination, however, should be made on a case-by-

case basis by the IEP Team or the Section 504 Committee.

Service animals in post secondary education settings - Colleges and 

universities must allow people with disabilities to bring their service 

animals into all areas of the facility that are open to the public or to 

students.

Students who use a service animal may be required to contact the 

school’s Disability Services Coordinator to register as a student with a 

disability. The Coordinator will evaluate the student’s documentation 

of disability and discuss appropriate accommodations, including 

the assistance of a service animal. Higher education entities must 

not require any sort of documentation regarding the training or 

certification of any service animal. They may require proof that 

the service animal is licensed and has required vaccinations in 

compliance with state or local laws that apply to all animals.

5) Transportation

A person traveling with a service animal cannot be denied access to 

transportation, even if there is a “no pets” policy. In addition, the 

person with a service animal cannot be forced to sit in a particular 

spot; no additional fees can be charged because the person uses a 

service animal; and the customer does not have to provide advance 

notice that s/he will be traveling with a service animal.

The laws apply to both public and private transportation providers 

and include subways, fixed route buses, Para transit, rail, light-rail, 

taxicabs, shuttles and limousine services.

6 Air Travel

Service and emotional support animals are both allowed on 

airplanes, however, individuals who travel with emotional support 

animals may have to provide much more documentation to establish 

that they have a disability and the reason the animal must travel 

with them.

For a service animal, air carriers should accept identifiers such as 

identification cards, written documentation, presence of harnesses, 

or tags. Credible verbal assurances of a qualified individual with a 

disability using the animal as evidence that an animal is a service 

animal should also be an accepted identifier. If airline personnel are 

uncertain that an animal is a service animal, they may ask one of the 

following:

What tasks or functions does your animal perform for you? or

What has your animal been trained to do for you? or

Would you describe how the animal performs this task for you?8

For emotional support and psychiatric service animals, airlines may 

require “Current documentation (not more than one year old) on 

letterhead from a licensed mental health professional stating (1) 

that the passenger has a mental health-related disability listed in 

the Diagnostic and Statistical Manual of Mental Disorders (DSM IV); 

(2) that having the animal accompany the passenger is necessary 

to the passenger’s mental health or treatment; (3) that the 

individual providing the assessment of the passenger is a licensed 

mental health professional and the passenger is under his or her 

professional care; and (4) the date and type of the mental health 

professional’s license and the state or other jurisdiction in which it 

was issued.”9 This documentation may be required as a condition of 

permitting the animal to accompany the passenger in the cabin.

Animals such as miniature horses, pigs, and monkeys may be 

considered service animals. A carrier must determine whether there 

are any factors which preclude the animal from traveling in the 

cabin. Factors to consider are the animal’s size, weight, state and 

foreign country restrictions, and whether or not the animal would 

pose a direct threat to the health or safety of others, or cause a 

fundamental alteration in the cabin service.10

Airlines are not required to transport unusual animals such as 

snakes, other reptiles, ferrets, rodents, and spiders. Foreign carriers 

are not required to transport animals other than dogs.11

8 Federal Register, Vol. 68, No. 90, Pg. 24875.

9 14 C.F.R. § 382.117(e)

10 14 C.F.R. § 382.117(f).

11 Id.

VI. Reaction/Response of Others

If employees, fellow travelers, or customers are afraid of service 

animals, a solution may be to allow enough space for that person 

to avoid getting close to the service animal. 

Most allergies to animals are caused by direct contact with the 

animal. A separate space might be adequate to avoid allergic 

reactions.

If a person is allergic to an animal to the extent that it may pose 

a direct threat to their health and safety, then the business or 

government entity, must investigate ways to accommodate. 

Example, a separate space might be adequate to avoid allergic 

reactions.

VII. Service Animals in Training

1) Air Travel

The Air Carrier Access Act (ACAA) requires airlines to allow service 

animals and emotional support animals to accompany their 

handlers in the cabin of the aircraft, but airlines are not required 

otherwise to carry animals of any kind either in the cabin or in 

the cargo hold. Airlines are free to adopt any policy they choose 

regarding the carriage of pets and other animals (for example, 

search and rescue dogs) provided that they comply with other 

applicable requirements (for example, the Animal Welfare Act). 

Although “service animals in training” are not pets, the ACAA does 

not allow them in the cabin of the aircraft, because “in training” 

status indicates that they do not yet meet the legal definition of 

service animal. However, like pet policies, airline policies regarding 

service animals in training vary. Some airlines permit qualified 

trainers to bring service animals in training aboard an aircraft for 

training purposes. Trainers of service animals should consult with 

airlines and become familiar with their policies.

2) Employment

In the employment setting, employers may be obligated to 

permit employees to bring their “service animal in training” into 

the workplace as a reasonable accommodation, especially if the 

animal is being trained to assist the employee with work-related 

tasks. The untrained animal may be excluded, however, if it 

becomes a workplace disruption or causes an undue hardship in 

the workplace.

Several states have laws addressing service animals in training and 

when they should be allowed access.

VIII. Laws & Enforcement

1) Public Facilities and Accommodations

Title II of the ADA covers state and local government facilities, 

activities, and programs. Title III of the ADA covers places of public 

accommodations. Section 504 of the Rehabilitation Act covers 

federal government facilities, activities, and programs. It also 

covers the entities that receive federal funding.

Title II and Title III Complaints – These can be filed through 

private lawsuits in federal court or directed to the U.S. 

Department of Justice. 

U.S. Department of Justice

Civil Rights Division

950 Pennsylvania Avenue, N.W.

Disability Rights Section – NYAV

Washington, DC 20530

http://www.justice.gov

800-514-0301 (voice)

800-514-0383 (TTY)

Section 504 Complaints – These must be made to the specific 

federal agency that oversees the program or funding.

2) Employment

Title I of the ADA and Section 501 and Section 504 of the 

Rehabilitation Act prohibit discrimination in employment. The 

ADA covers private employers with 15 or more employees; Section 

501 applies to federal agencies, and Section 504 applies to any 

program or entity receiving federal financial assistance.

ADA Complaints - Workers with disabilities must file a charge with 

the Equal Employment Opportunity Commission (EEOC) within 

180 days of an alleged violation of the ADA. This deadline may be 

extended to 300 days if there is a state or local fair employment 

practices agency that also has jurisdiction over this matter.1 

Complaints may be filed in person, by mail, or by telephone 

by contacting the nearest EEOC office. This number is listed in 

most telephone directories under “U.S. Government.” For more 

information: 

http://www.eeoc.gov/contact/index.cfm

800-669-4000 (voice)

800-669-6820 (TTY)

Section 501 Complaints - Federal employees must contact their 

agency’s Equal Employment Opportunity (EEO) officer within 45 

days of an alleged Section 501 violation.

Section 504 Complaints – These must be filed with the federal 

agency that funded the employer.

3) Housing

The Fair Housing Act (FHA), as amended in 1988, applies to private 

housing. Section 504 of the Rehabilitation Act of 1973 prohibits 

discrimination on the basis of disability in all housing programs 

and activities that are either conducted by the federal government 

or receive federal financial assistance. Title II of the ADA applies to 

housing provided by state or local governmental entities.

Complaints – Housing complaints may be filed with the 

1 42 U.S.C. § 12117(a); 42 U.S.C. §2000e–5(e) (1).

Department of Housing and Urban Development (HUD), Office of 

Fair Housing and Equal Opportunity.

http://portal.hud.gov/hudportal/HUD?src=/topics/housing_

discrimination

800-669-9777 (voice)

800-927-9275 (TTY)

4) Education

Students with disabilities in public schools (K-12) are covered by 

Title II of the ADA, Section 504 of the Rehabilitation Act, and the 

Individuals with Disabilities Education Act (IDEA). Students with 

disabilities in post-secondary education are covered by Title II of 

the ADA and Section 504 of the Rehabilitation Act.

IDEA Complaints - Parents can request a due process hearing and 

a review from the state educational agency if applicable in that 

state. They also can appeal the state agency’s decision to state 

or federal court. You may contact OSERS for further information 

or to provide your own thoughts and ideas on how they may 

better serve individuals with disabilities, their families and their 

communities. For more information contact:

Office of Special Education and Rehabilitative Services

U.S. Department of Education

400 Maryland Avenue, S.W

Washington, DC 20202-7100

202-245-7468 (voice)

Title II of the ADA and Section 504 Complaints - The Office 

for Civil Rights (OCR) in the Department of Education enforces 

the ADA and Section 504 as they apply to education. Those 

who have had access denied due to a service animal may file a 

complaint with OCR or file a private lawsuit in federal court. An 

OCR complaint must be filed within 180 calendar days of the 

date of the alleged discrimination, unless the time for filing is 

extended for good cause. Prior to filing an OCR complaint against 

an institution, a potential complainant may want to find out 

about the institution’s grievance process and use that process 

to have the complaint resolved. However, a complainant is not 

required by law to use the institutional grievance process before 

filing a complaint with OCR. If a complainant uses an institutional 

grievance process and then chooses to file the complaint with 

OCR, the complaint must be filed with OCR within 60 days after 

the last act of the institutional grievance process. For more 

information contact:

U.S. Department of Education

Office for Civil Rights

400 Maryland Avenue, S.W.

Washington, DC 20202-1100

Customer Service: 800-421-3481 (voice)

877-521-2172 (TTY)

E-mail: OCR at ed.gov

http://www2.ed.gov/about/offices/list/ocr/docs/howto.html?src=rt

5) Transportation

Title II of the ADA applies to public transportation while Title III 

of the ADA applies to transportation provided by private entities. 

Section 504 of the Rehabilitation Act applies to federal entities 

and recipients of federal funding that provide transportation. 

Title II and Section 504 Complaints – These may be filed with the 

Federal Transit Administration’s Office of Civil Rights. For more 

information, contact:

Director, FTA Office of Civil Rights

East Building – 5th Floor, TCR

1200 New Jersey Ave., SE

Washington, DC 20590

FTA ADA Assistance Line: 1-888-446-4511 (Voice)

1-800-877-8339 (Federal Information Relay Service)

Web page: http://www.fta.dot.gov/civil_rights.html

Complaint form:

http://www.fta.dot.gov/civilrights/ada/civil_rights_3889.html

Title III Complaints – These may be filed with the Department of 

Justice. 

U.S. Department of Justice

Civil Rights Division

950 Pennsylvania Avenue, N.W.

Disability Rights Section – NYAV

Washington, DC 20530

http://www.justice.gov/

800-514-0301 (v)

800-514-03833 (TTY)

Note: A person does not have to file a complaint with the 

respective federal agency before filing a lawsuit in federal court.

6) Air Transportation

The Air Carrier Access Act (ACAA) covers airlines. The regulations 

were updated, effective May 13, 2009, and clarify what animals 

are considered service animals and delineate how each type of 

animal should be treated.

ACAA Complaints – These may be submitted to the Department 

of Transportation’s Aviation Consumer Protection Division. Air 

travelers who experience disability-related air travel service 

problems may call the hotline at 1-800-778-4838 (voice) or 1-800-

455-9880 (TTY) to obtain assistance. Air travelers who would like 

the Department of Transportation (DOT) to investigate a complaint 

about a disability issue must submit their complaint in writing or 

via e-mail to:

Aviation Consumer Protection Division

Attn: C-75-D

U.S. Department of Transportation

1200 New Jersey Ave, SE

Washington, DC 20590

For additional information and questions about your rights 

under any of these laws, contact your regional ADA center at 

1-800-949-4232 (voice/TTY).

Acknowledgements

The Disability and Business Technical Assistance Center (DBTAC) 

Southwest ADA Center is a program of ILRU (Independent Living 

Research Utilization) at TIRR Memorial Hermann in Houston, 

Texas. The DBTAC is funded by a grant (#H133A060091) from the 

Department of Education’s National Institute on Disability and 

Rehabilitation Research (NIDRR). NIDRR is not an enforcement 

agency.

DBTAC Southwest ADA Center 

2323 S. Shepherd – Suite 1000

Houston, Texas 77019

713.520.0232 (voice/TTY)

1.800.949.4232 (voice/TTY)

www.southwestada.org

The DBTAC Southwest ADA Center is part of a national network 

of ten regional DBTAC: ADA Centers that provide up-to-date 

information, referrals, resources, and training on the Americans 

with Disabilities Act (ADA). The centers serve a variety of 

audiences, including businesses, employers, government entities, 

and individuals with disabilities. The centers are funded by the 

National Institute on Disability and Rehabilitation Research under 

the U.S. Department of Education. Call 1-800-949-4232 v/tty to 

reach the center that serves your region or visit http://www.

adata.org.

This book is printed courtesy of the National Network of ADA 

Centers. There are a number of national training, technical 

assistance and resource development initiatives provided by the 

DBTACs. 

Copyright © 2011. All rights reserved.