[nagdu] taxi reusal in Brooklyn, new York

[Robert Stigile]

Hello All,
Michael is right, we have to make sure we file complaints, so 
that this issue will stop.
It is frustrating, but the only way it will go away, is if we 
educate the taxi companies, file complaints and let our voice be 
heard.
I have had a lot of issues with Taxi Companies in Los Angeles 
over the years, and I have filed complaints with the DOT, as well 
as educated the taxi companies, and those problems have been 
happening less and less.
Have a great day!


Robert Stigile
E-mail: rstigile at sbcglobal.net
Skype: robertstigile1


 ----- Original Message -----
From: "Nicole B.  Torcolini at Home" <ntorcolini at wavecable.com
To: "NAGDU Mailing List,the National Association of Guide Dog 
Users" <nagdu at nfbnet.org
Date sent: Sat, 17 Mar 2012 09:38:09 -0700
Subject: Re: [nagdu] taxi reusal in Brooklyn, new York

It is sad that it is happening, but at least there seems to be 
some positive
outcome when people do something about it.  A while back, I 
needed a ride
back to campus from a doctor's office.  I called my regular taxi 
company, but
they said that they did not have any drivers in the area and gave 
me another
number (this had nothing to do with Lexia).  I called the other 
company and
was told that a cab would come in about 15 minutes.  When 15 
minutes had
passed, I received a call.  However, it was not to tell me that 
my cab was
there but rather to tell me that the dispatcher was looking for a 
driver
because all of the drivers that she had contacted said that they 
were afraid
of dogs.  The driver that did finally come was very nice.  That 
Monday (the
incident happened on a Friday), I called the company and asked to 
speak to
the manager.  The dispatcher asked why, and I told her that it 
was about a
misunderstanding.  When she inquired more, I explained that there 
had been a
great delay in getting a taxi because drivers had refused to take 
me.  The
dispatcher immediately connected me to the manager.  The manager 
was very
surprised, and I think at least a little upset.  She got as much 
information,
such as the date and time, from me, and she said that she would 
make sure
that it did not happen again.
    On the flip side, the taxi company that I usually use works 
really well.
They know that I have Lexia, and they have her in their computer 
system, so
they ask if I am bringing her.  There are a few different drivers 
who know
who I am, and, when the see the request for a cab from someone in 
my area
with a guide dog, they will immediately come if they are near.

Nicole and Lexia

----- Original Message -----
From: "marilyn" <t21114 at optonline.net
To: "nagdu" <nagdu at nfbnet.org
Sent: Saturday, March 17, 2012 8:01 AM
Subject: [nagdu] taxi reusal in Brooklyn, new York


 Hi Everyone,
 My friend who is a guide dog user (just got a new dog) was in 
Brooklyn
 last night.  the paratransit gave him a voucher for a taxi since 
they
 couldn't send a bus for him.  He was going back to Queens where 
he lives
 and the taxi driver refused to take him because the driver told 
him I
 don't like dogs.  My friend called the paratransit company and 
he asked
 them what are you going to do about this.  Her reply was we are 
sending
 another taxi for you and your should have told us you have a 
dog.  He told
 them he doesn't have to tell them he is traveling with a dog.  
He has the
 names and phone number of 3 people who witnessed the man 
refusing to take
 him home.
 He asked me if he should pursue it on Monday and I told him yes.
 Its sad in this day and age with more people using Guide Dogs 
than ever
 before that this is still happening.
 Marilyn and Anna
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