[nagdu] Follow-up

[rhonda cruz]

 hello i like fallow up services as well. i have had to call the school, about a few questions. i had. there fallow up services is pretty good. 
 i also like that i could, get help over the phone,

On Apr 18, 2013, at 10:34 AM, Hannah Chadwick wrote:

> Tracy,
> This has been something I've thought about even before I stopped working with Princess.  I can't help but think that if I had a visit from the school, we could have gotten assessed in the beginning and that could have prevented the heartache of sending her back to the school after a year of working together.  I could have gone back to the school for "touch up", but the environment there is very different than my own.  So I also believe that a follow-up in your own environment is very important.  We all learn from our mistakes and follow-up is something that I definitely want from my next guide dog program.
> Just my thoughts, Hannah
> 
> ----- Original Message -----
> From: "Tracy Carcione" <carcione at access.net
> To: "NAGDU Mailing List,the National Association of Guide Dog Users" <nagdu at nfbnet.org
> Date sent: Thu, 18 Apr 2013 13:09:25 -0400
> Subject: [nagdu] Follow-up
> 
> The discussion about staff cutbacks got me thinking about follow-up
> services.  Some people said that in-person follow-up is really only needed
> for serious problems, and maybe some of us have gotten lazy and called out
> the field rep for something we could figure out ourselves.  I'm not sure I
> agree with these opinions.
> I like follow-up, at least in the beginning of a new partnership.  I always
> wonder if more prompt and effective follow-up would have saved my shepherd
> from having a nervous breakdown.  Perhaps I was asking more than he could
> give, but perhaps there were things I could have done differently.  I do
> know that a follow-up visit near the beginning of my relationship with Echo
> made a huge difference.  She was having a left tendency, and I asked if
> someone could come have a look.  Not a serious problem, but it was really
> bugging me.  A trainer came out and saw in 5 minutes that I wasn't holding
> the harness exactly over Echo's back, and it was confusing her.  He fixed my
> position; I practiced for an hour or so, and the problem was solved forever.
> I stopped being bugged with Echo, and our relationship got a lot happier and
> easier.
> When I got Ben, I also had some follow-up at first.  It resolved some
> things, and not others, but I was glad to have a bit of help.  I haven't
> wanted any for years.  I may have someone come have a look, when I start to
> think Ben is saying he'd like to retire, just to be sure I'm not missing
> something.  Or I may not.
> Anyway, I think follow-up at the beginning, even for problems that don't
> seem serious, can be really helpful.
> Tracy
> 
> 
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