[nagdu] Follow-up

[Jenny Keller]

Hi again,

I think if I had follow-up with Brooks, that thgs could've been very different.  

We may have been able to work longer.  But the school didn't feel we needed it, and just give pat answers to my serious problem.  

JMO,

Jenny 
On Apr 18, 2013, at 12:34 PM, Hannah Chadwick <sparklylicious at gmail.com> wrote:

> Tracy,
> This has been something I've thought about even before I stopped working with Princess.  I can't help but think that if I had a visit from the school, we could have gotten assessed in the beginning and that could have prevented the heartache of sending her back to the school after a year of working together.  I could have gone back to the school for "touch up", but the environment there is very different than my own.  So I also believe that a follow-up in your own environment is very important.  We all learn from our mistakes and follow-up is something that I definitely want from my next guide dog program.
> Just my thoughts, Hannah
> 
> ----- Original Message -----
> From: "Tracy Carcione" <carcione at access.net
> To: "NAGDU Mailing List,the National Association of Guide Dog Users" <nagdu at nfbnet.org
> Date sent: Thu, 18 Apr 2013 13:09:25 -0400
> Subject: [nagdu] Follow-up
> 
> The discussion about staff cutbacks got me thinking about follow-up
> services.  Some people said that in-person follow-up is really only needed
> for serious problems, and maybe some of us have gotten lazy and called out
> the field rep for something we could figure out ourselves.  I'm not sure I
> agree with these opinions.
> I like follow-up, at least in the beginning of a new partnership.  I always
> wonder if more prompt and effective follow-up would have saved my shepherd
> from having a nervous breakdown.  Perhaps I was asking more than he could
> give, but perhaps there were things I could have done differently.  I do
> know that a follow-up visit near the beginning of my relationship with Echo
> made a huge difference.  She was having a left tendency, and I asked if
> someone could come have a look.  Not a serious problem, but it was really
> bugging me.  A trainer came out and saw in 5 minutes that I wasn't holding
> the harness exactly over Echo's back, and it was confusing her.  He fixed my
> position; I practiced for an hour or so, and the problem was solved forever.
> I stopped being bugged with Echo, and our relationship got a lot happier and
> easier.
> When I got Ben, I also had some follow-up at first.  It resolved some
> things, and not others, but I was glad to have a bit of help.  I haven't
> wanted any for years.  I may have someone come have a look, when I start to
> think Ben is saying he'd like to retire, just to be sure I'm not missing
> something.  Or I may not.
> Anyway, I think follow-up at the beginning, even for problems that don't
> seem serious, can be really helpful.
> Tracy
> 
> 
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