[nagdu] Pawpower Creations

[ichoosechrist2 at gmail.com]

Hi

I ordered a Harness back in February and I never received it either. I will try that and see if I can get my money back. Thank you for letting the list know.

Lora
Sent from my iPhone

On Aug 4, 2013, at 11:08 AM, Z C <zlc224 at gmail.com> wrote:

> Hello everyone,
> 
> I just wanted to put the word out that Bob Blackner, of Pawpower Creations,
> passed away at the end of May 2013. I ordered a harness from him several
> months ago for my girlfriend's guide dog and never received the product. I
> tried to get in contact with Bob last month after not hearing from him for
> over a month, and never received a response.  After doing some searching, I
> managed to get in touch with a relative of his who confirmed that he had
> passed away.
> 
> If anyone ordered something from Bob via Paypal in the past few months and
> did not receive it, these are the steps I took to get my order refunded
> despite being beyond their 45 day limit for disputes:
> 
> 1: Call Paypal at 1-888-22-1161. You will need a one-time pass code from
> their site by clicking "Call Us" in the "Contact Paypal" box on their
> Customer Support page. You will be greeted by their automated messaging
> service. Do not interact with the automated menu. Stay silent on the line
> until it transfers you to a live representative.
> 
> 2: Once transferred and speaking to a representative, explain that you
> purchased an order through Pawpower Creations and have been waiting for the
> custom order to be finished. Then tell them that you have recently learned
> that Bob has passed away. Since Bob made the harnesses himself, there's no
> one to take up his work and his phone number and e-mail are no longer
> active, which leaves you with no one to get in contact with about a refund.
> 
> 3: After explaining the situation, you will probably have to ask to speak
> to the representative's supervisor, since the representative is unlikely to
> refund your money after the 45 day period.
> 
> 4: You will have to explain the situation again, this time to the
> supervisor, and from there, they should take care of the problem and refund
> your money. The supervisor I spoke with said he understood that this was an
> unusual situation and that all of the information I gave matched the
> activity on the account, so he gave me a full refund.
> 
> I hope this helps anyone who may have an unfulfilled order from Bob.
> 
> -Z
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