[nagdu] traveling through airports is getting weirder each time I travel

[Tina Thomas]

Hey Cindy- It was united airlines. They used to be good and now they are
becoming frustrating to deal with. 
Tina  

-----Original Message-----
From: nagdu [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Cindy Ray
Sent: Thursday, July 18, 2013 6:33 PM
To: NAGDU Mailing List, the National Association of Guide Dog Users
Subject: Re: [nagdu] traveling through airports is getting weirder each time
I travel

Tina, which airline was this. I am finding this to be a particularly big
deal with Southwest. I am going to try to remember to carry in writing the
Air Access Act information and the airline's policy. 
CL 


Sent from my iPad

On Jul 18, 2013, at 8:07 PM, "Tina Thomas" <judotina48kg at gmail.com> wrote:

> Hello folks- Since I have been home from convention, I have had to travel.
> Now, traveling to my destination, was somewhat uneventful. Going 
> through airport security was met with no problems. However, when I 
> went to my gate and presented my boarding pass, I was met with the you 
> and the service dog must sit in bulkhead. I calmly explained that it 
> is not mandatory that a person with a service dog sit in the bulkhead 
> and there is also no federal regulations that state that fact either. 
> So, after educating the flight staff, I was able to board with no 
> further complications. Now, flying back home today, while checking in 
> to receive my boarding pass, I was ask what my dog's breed was? I 
> asked the ticket agent why was that redolent and she replied that it 
> was one of the questions they are suppose to ask and then she told me 
> that I have to sit in the front row  of the plane because I had a 
> service animal. I informed her that I could sit anywhere on the plane 
> with the exception of the exit rows and she replied that I would have to
talk to the gate agent about that. What is going on here?
> Tina
> 
> 
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