[nagdu] traveling through airports is getting weirder each time I travel

[Cindy Ray]

Oh, they all are. I haven't had any trouble with them, but Delta said they needed to redo my boarding pass to reflect that I had an emotional support dog with me. I had just recently filed a claim with Southwest, and I tried to get them to not do it, but they did anyway.

xo

On Jul 18, 2013, at 8:59 PM, "Tina Thomas" <judotina48kg at gmail.com> wrote:

> Hey Cindy- It was united airlines. They used to be good and now they are
> becoming frustrating to deal with. 
> Tina  
> 
> -----Original Message-----
> From: nagdu [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Cindy Ray
> Sent: Thursday, July 18, 2013 6:33 PM
> To: NAGDU Mailing List, the National Association of Guide Dog Users
> Subject: Re: [nagdu] traveling through airports is getting weirder each time
> I travel
> 
> Tina, which airline was this. I am finding this to be a particularly big
> deal with Southwest. I am going to try to remember to carry in writing the
> Air Access Act information and the airline's policy. 
> CL 
> 
> 
> Sent from my iPad
> 
> On Jul 18, 2013, at 8:07 PM, "Tina Thomas" <judotina48kg at gmail.com> wrote:
> 
>> Hello folks- Since I have been home from convention, I have had to travel.
>> Now, traveling to my destination, was somewhat uneventful. Going 
>> through airport security was met with no problems. However, when I 
>> went to my gate and presented my boarding pass, I was met with the you 
>> and the service dog must sit in bulkhead. I calmly explained that it 
>> is not mandatory that a person with a service dog sit in the bulkhead 
>> and there is also no federal regulations that state that fact either. 
>> So, after educating the flight staff, I was able to board with no 
>> further complications. Now, flying back home today, while checking in 
>> to receive my boarding pass, I was ask what my dog's breed was? I 
>> asked the ticket agent why was that redolent and she replied that it 
>> was one of the questions they are suppose to ask and then she told me 
>> that I have to sit in the front row  of the plane because I had a 
>> service animal. I informed her that I could sit anywhere on the plane 
>> with the exception of the exit rows and she replied that I would have to
> talk to the gate agent about that. What is going on here?
>> Tina
>> 
>> 
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> 
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