[nagdu] US Air

Sun Nov 17 14:35:02 UTC 2013

It has nothing to do with how they are feeling that day, they are in a service industry, they took there positions at that job, and that shouldn't reflect the company they work with.
That being said, as I have posted not only here but on GDF, and travel & tourism and other places, including my own business blog.
After National Conventions ever year, Mark Riccobono, Executive Director, Jernigan Institute has sent out the surveys to everyone on the talk lists, and Dr. Maurer mentions them in the his monthly address, and in the braille monitors.
These travel surveys, after nation convention this year, I had posted to David Andrews for people to contact the travel & tourism division about all forms of travel that people had an issue with. It doesn't have to be just traveling by planes, trains, buses, cruise lines; and it doesn't have to be national convention, or any convention.
Recently, President Gwizdala and I have come together with help of Margo Downey, Board Member of NAGDU and Secretary of Travel & Tourism. To work together on these issues as in resolution for convention, or any other way we can correct these issues.
We cannot make excuses for uneducated employees of any company that makes things up as they go along because they don't know the rules with the FAA.gov, Aircraft Carrier Act and the ADA, and bully (which these people are doing), trying to bully people who are disabled. It is not just us blind people, but when we do anything with the NFB a lot of the other disability organizations follow. 
I am getting long winded here and I am getting ready for my Greater Long Island Chapter meeting this afternoon.
But I want to finish by saying, I am also good friends with Dr. Scott Rains, some may know him bookshare a few years ago from National convention in Dallas in 2011. That is where I met him, he is a paraplegic and he had introduced to me Senator Kerryann Ifill of Fabulous Accessible Barbardos, and she was recently on my radio show.
He owns his own travel agents, and is a great advocate not only in this country but in the Caribbean and South America. Here is his Blog:  http://www.rollingrains.com/
If you think we have problems, they have them as well, and also what about those people who are obsese. The young man from France who flew in for treatment at the Mayo Clinic on Virgin Airlines. They new he was extremely obsese when he came here, he was coming for treatment, his weight is a medical condition, not because he eats and doesn't exercise. They refused to let him fly home because he is obese. 
I know not blind related, but something has to be done, and we are trying to work on these issues jointly.
I own a business, if I snapped at my customers, I wouldn't have any at all.
Have a good day NFB Family.

Disabled Entrepreneur of the Year 2012 of NY StateLeading the Way in Independent Travel!
Cheryl Echevarria, Ownerwww.echevarriatravel.com631-456-5394reservations at echevarriatravel.com
 Your old car keys can be the keys to literacy for a blind child.  Donate your unwanted vehicle to us by clicking www.nfb.org/vehicledonations or call 855-659-9314. Echevarria Travel has partnered with Braille Smith. www.braillesmith.com for all her braille needs.  Gail Smith is the Secretary of the NFB of Alabama

> Date: Sun, 17 Nov 2013 08:48:49 -0500
> From: t21114 at optonline.net
> To: nagdu at nfbnet.org
> Subject: Re: [nagdu] US Air
> 
> 
>  Nicole, an airline cannot predict how staff is going to act. People 
> have good and bad day from to passengers. I could have made a big stink 
> about it but I chose to do it quietly. Everyone handles things 
> differently. They did look into it and I did get a letter of apology  
> with the voucher. I also had names and phone number of people who said 
> they would be happy to tell US Air what happened. I have flow US Air 
> many times since with no problems
> Marilyn and  Anna
>  
>  On Sun, Nov 17, 2013 at 12:22 AM, Nicole Torcolini wrote:
>  
>  > Yeah, okay, so they gave you money. But did they do anything to make 
> sure
> > that it did not happen again?
> > -----Original Message-----
> > From: nagdu [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Marilyn 
> > tucci
> > Sent: Saturday, November 16, 2013 8:17 AM
> > To: NAGDU Mailing List, the National Association of Guide Dog Users
> > Subject: [nagdu] US Air
> >
> > Its a shame what happened to Albert with US Air. I had a problem with 
> > a
> > Stewardess years ago on US Air in the DC airport changing planes. The
> > stewardess did not put me in the bulk seat which is what I requested 
> > with my
> > guide dog. She sat me by the emergency exit and made an announcement 
> > that
> > the plane can't take off because blind people can't sit by the 
> > emergency
> > exit. She asked over the loud speaker if anyone wanted to change seats 
> > with
> > me. This was after I again asked her to put me in the bulk seat. She 
> > ignored
> > my request. A man said he would change seats with me. I sat next to an 
> > obese
> > man who had things under the seat so my dog had no room nor did I . 
> > The man
> > apologized for taking up so much space.  The stewardess then told me 
> > the
> > plan can't take off because my  dogs back was sticking out a little . 
> > I told
> > her the dog was under the seat as far as she could go because of the 
> > things
> > under the seat. She started to use her foot to push the dog and I told 
> > her don't even think
> > about that. the man next to me told me what she was trying to do. The 
> > plane before ours was bumped so all those people were on my plane. 
> > When
> > it was time to get off the plane the stewardess did lot let me and my 
> > dog
> > get off first so people were stepping on her as I asked to please let 
> > me and
> > my dog get off first. A nice man stopped everyone from passing me and 
> > let us
> > get off. I use to travel every other month to VA and change in DC 
> > never
> > having a problem . My husband wrote a letter to the air lines and they 
> > gave
> > me two 50 dollars vouchers to use within a year. Needless to say I 
> > didn't
> > fly US Air for a while.
> > I usually fly them once a year and haven't had any problems . All it 
> > takes
> > is one person having a bad day and taking it out on a passenger or 
> > service
> > dog.
> > Marilyn and Anna
> >
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> >
> >
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