[nagdu] US Air

[Marilyn tucci]

 Nicole, an airline cannot predict how staff is going to act. People 
have good and bad day from to passengers. I could have made a big stink 
about it but I chose to do it quietly. Everyone handles things 
differently. They did look into it and I did get a letter of apology  
with the voucher. I also had names and phone number of people who said 
they would be happy to tell US Air what happened. I have flow US Air 
many times since with no problems
Marilyn and  Anna
 
 On Sun, Nov 17, 2013 at 12:22 AM, Nicole Torcolini wrote:
 
 > Yeah, okay, so they gave you money. But did they do anything to make 
sure
> that it did not happen again?
> -----Original Message-----
> From: nagdu [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Marilyn 
> tucci
> Sent: Saturday, November 16, 2013 8:17 AM
> To: NAGDU Mailing List, the National Association of Guide Dog Users
> Subject: [nagdu] US Air
>
> Its a shame what happened to Albert with US Air. I had a problem with 
> a
> Stewardess years ago on US Air in the DC airport changing planes. The
> stewardess did not put me in the bulk seat which is what I requested 
> with my
> guide dog. She sat me by the emergency exit and made an announcement 
> that
> the plane can't take off because blind people can't sit by the 
> emergency
> exit. She asked over the loud speaker if anyone wanted to change seats 
> with
> me. This was after I again asked her to put me in the bulk seat. She 
> ignored
> my request. A man said he would change seats with me. I sat next to an 
> obese
> man who had things under the seat so my dog had no room nor did I . 
> The man
> apologized for taking up so much space.  The stewardess then told me 
> the
> plan can't take off because my  dogs back was sticking out a little . 
> I told
> her the dog was under the seat as far as she could go because of the 
> things
> under the seat. She started to use her foot to push the dog and I told 
> her don't even think
> about that. the man next to me told me what she was trying to do. The 
> plane before ours was bumped so all those people were on my plane. 
> When
> it was time to get off the plane the stewardess did lot let me and my 
> dog
> get off first so people were stepping on her as I asked to please let 
> me and
> my dog get off first. A nice man stopped everyone from passing me and 
> let us
> get off. I use to travel every other month to VA and change in DC 
> never
> having a problem . My husband wrote a letter to the air lines and they 
> gave
> me two 50 dollars vouchers to use within a year. Needless to say I 
> didn't
> fly US Air for a while.
> I usually fly them once a year and haven't had any problems . All it 
> takes
> is one person having a bad day and taking it out on a passenger or 
> service
> dog.
> Marilyn and Anna
>
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