[nagdu] Confronting Discrimination at McDonald's

[barbandzoe at comcast.net]

Maybe I missed something, but the women didn't say she couldn't bring the dog in, it was another co-worker. The manager asked the team member who told him the dog couldn't come in and the team member pointed someone else out. Yes they all needed to have a brush up on the law, but it was a co-worker who said she couldn't bring in the dog. 
----- Original Message -----

From: "Name, Full" <nagdu at nfbnet.org> 
To: "Marion Gwizdala" <blind411 at verizon.net>, "Name, Full" <nagdu at nfbnet.org> 
Sent: Saturday, July 12, 2014 9:52:08 PM 
Subject: Re: [nagdu] Confronting Discrimination at McDonald's 

Do you think that this woman was really the manager? 

Cindy 

On Jul 12, 2014, at 2:38 PM, Marion Gwizdala via nagdu <nagdu at nfbnet.org> wrote: 

> Please feel free to disseminate and repost this message as widely as 
> appropriate. 
> 
> 
> 
> Dear All, 
> 
> Some of you were unable to access the video, so, thanks to a 
> fellow Federationist who posted it to his YouTube channel, here it is to 
> view!I have also included a brief narrative from merry that will offer a 
> little more background before the link. 
> 
> 
> 
> Fraternaly yours, 
> 
> 
> 
> Marion Gwizdala, President 
> 
> National Association of Guide Dog Users Inc. 
> 
> National Federation of the Blind 
> 
> (813) 626-2789 
> 
> (888) 624-3841 (Hotline) 
> 
> President at nagdu.org 
> 
> http://www.nagdu.org 
> 
> 
> 
> High expectations create unlimited potential for the blind! 
> 
> 
> 
> 
> 
> Before everyone views the video I will give a brief description of what 
> happened before the video was taken. 
> 
> 
> 
> Marion and I walked into our local McDonalds- we have been in this 
> restaurant hundreds of times. I have lived in this area off and on since 
> 1988 and have been a permanent resident since 1997. Marion and I bought our 
> house here in 2003. This area is great for pedestrians because it has some 
> stores and restaurants within walking distance - perfect for our lifestyle. 
> 
> 
> Continuing on... 
> 
> We stood together in the lobby waiting for an available cashier for a few 
> minutes. When we approached the counter a young man came from the back of 
> the restaurant and stated that the manager said no dogs allowed. We shared 
> these were service dogs and the cashier stated it as well. I then asked to 
> speak with his manager, he replied that his manager did not speak English. 
> 
> I was actually dumbfounded by this. We ordered our food and got our drinks 
> and sat down to eat. 
> 
> 
> 
> As we ate we discussed with each other that we needed to educate the manager 
> before we left and video this interaction. We were going to ask for a 
> translater. We video recorded an introduction before moving towards the 
> counter area. As we began to move toward the counter area the manager 
> approached us. 
> 
> 
> 
> Now some thoughts before we spoke to her. Yes our neighborhood has a great 
> deal of Hispanic speaking individuals, our local Latin American Grocery 
> store has the best and cheapest Cuban sandwiches. Back to topic: As we 
> discussed over our meal although there is a great deal of Hispanic speaking 
> individuals in our neighborhood there is a higher percentage of English 
> speaking people. It did not make sense to us that McDonalds would put a 
> manager in a restaurant that does not speak English well. The video will 
> show that the manager still claims she speaks little English. After the 
> recording, our cashier was in the lobby taking a break and I asked her if 
> the manager spoke English she stated she did. Unfortunately, as the video 
> will demonstrate, the manager took no responsibility for her employees 
> actions and basically threw them under the bus. 
> 
> 
> 
> We have worked in the past with this McDonalds to do local events and have 
> contacted a member of upper management (Director of Marketing) for the 
> Corporation. I am sure we will hear from him on Monday. He can view the 
> video as well. 
> 
> 
> 
> I was a restaurant manager in 1984 and if something liked this occurred in 
> my store, I would have been proactive! I would have been at my customer's 
> table while they were eating, took their receipt, reimbursed them their 
> money, gave them tickets for free meals on their next visit,and I would 
> have told them my employees were wrong in their behavior and I would train 
> them appropriately. This manager did none of these things and only appeared 
> to have her employees do her dirty work and then be deceitful in the area of 
> communicating with us. Apologies are not well received when they don't 
> appear genuine! Now for the video! 
> 
> 
> 
> http://youtu.be/kePK2vedOog 
> 
> 
> 
> Merry Schoch, Vice President 
> 
> Florida Association of Guide dog Users 
> 
> 
> 
> _______________________________________________ 
> nagdu mailing list 
> nagdu at nfbnet.org 
> http://nfbnet.org/mailman/listinfo/nagdu_nfbnet.org 
> To unsubscribe, change your list options or get your account info for nagdu: 
> http://nfbnet.org/mailman/options/nagdu_nfbnet.org/cindyray%40gmail.com 


_______________________________________________ 
nagdu mailing list 
nagdu at nfbnet.org 
http://nfbnet.org/mailman/listinfo/nagdu_nfbnet.org 
To unsubscribe, change your list options or get your account info for nagdu: 
http://nfbnet.org/mailman/options/nagdu_nfbnet.org/barbandzoe%40comcast.net