[nagdu] Discrimination Under the Golden Arches

[Larry D Keeler]

What I don't get is why a lot of places still have this happen! Small family 
run places I kind of get, but large chaines? I've never had an issue at all 
of the ones I've been to. No Wendy's, no Burger King, No pizza hut.
----- Original Message ----- 
From: "Daryl Marie via nagdu" <nagdu at nfbnet.org>
To: "Cindy Ray" <cindyray at gmail.com>
Cc: <NAGDU>; "the National Association of Guide Dog Users" 
<nagdu at nfbnet.org>
Sent: Tuesday, July 15, 2014 6:50 PM
Subject: Re: [nagdu] Discrimination Under the Golden Arches


>I debated about sending this, but in the interests of discourse...
> IMHO, I think this whole situation was handled poorly all the way across.
>
> 1) The first employee had no right to say that dogs were not allowed in 
> the McDonalds, and once they were apprised they were guide dogs, that 
> should have been that. Kudos should be given to the female employee who 
> obeyed the law and let Mary and Marion enjoy their meal (forgive me if I 
> read the article incorrectly).
>
> 2) The run-around between employees and the "manager" (who may or may not 
> speak English) - say what? I completely understand the frustration here, 
> largely due to lack of apology and accurate information as to who was 
> really in charge.  If she was the manager, she should have taken her 
> employee to task and been respectful and apologetic herself; if she 
> wasn't, then that's a whole other can of worms.
>
> 3) Bob Conigliaro, the VP of Marketing for Casper's surprised me; no 
> matter what, it is the law that service dogs are allowed, period. Unless 
> Mary and Marion went into the kitchen, no employee had the right to deny 
> access. Some apology should have been given for the action and poor 
> leadership of the manager. However...
>
> 4) I have watched this video several times, and I cannot disagree with bob 
> Conigliaro's assessment that there was some browbeating going on.  While I 
> completely understand the frustration, and the fact that education of 
> employees is clearly needed, when one of the first things said was "I'm 
> going to educate you" I took a step back and my hackles were raised. I am 
> not an employee, and fully apprised of the rights of service dog handlers, 
> and HAVE been discriminated against, and think that perhaps an apology may 
> have been more forthcoming if a bit more diplomacy was used.  I do think 
> there is a time to be angry and a time to let things go, but IMHO this 
> situation as outlined lay somewhere in the middle.
>
> Getting ready to be tarred and feathered,
>
> Daryl and Jenny
>
>
> ----- Original Message -----
> From: Cindy Ray via nagdu <nagdu at nfbnet.org>
> To: Marion Gwizdala <blind411 at verizon.net>, NAGDU Mailing List, the 
> National Association of Guide Dog Users <nagdu at nfbnet.org>
> Sent: Tue, 15 Jul 2014 15:16:51 -0600 (MDT)
> Subject: Re: [nagdu] Discrimination Under the Golden Arches
>
> Wow! That is so typical. It’s just like on the planes when we are told it 
> is their policy that (fill in the blank.) That was what I had been told 
> when I was “browbeaten” to sit in the bulkhead. But that was a mistake 
> because I could look at their website. Southwest’s website said nothing of 
> the sort, of course. The point is that you and Mary should never have been 
> questioned as to the fact that the dogs were there. I am surprised in a 
> way that your so-called ally turned out not to be one.
>
> Cindy Lou
>
> On Jul 15, 2014, at 12:41 PM, Marion Gwizdala via nagdu <nagdu at nfbnet.org> 
> wrote:
>
>> Dear All,
>>
>>                Well, the person I thought would be our ally at Casper's
>> Company, the franchisee of the McDonald's where Merry and I experienced 
>> our
>> issue with our guide dogs, has turned the situation around so that we are
>> the ones to blame for their unjust behavior. I want to invite you to read 
>> my
>> blog post that describes my attempt to resolve this issue and my response 
>> to
>> the final outcome. You may do so by going to
>>
>>
>>
>> HarnessUp.wordpress.com
>>
>>
>>
>> Fraternally yours,
>>
>> Marion Gwizdala
>>
>>
>>
>>
>>
>>
>>
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>
>
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