[nagdu] Lyft/Uber and Service Animal Access

[Craig Heaps via nagdu]

Here in the Bay Area, a man with a guide dog (Jonathan Lyens) said a driver 
for Uber refused to pikc him up.  KTVU, Channel 2, did a story on it.  The 
disability rights attorney in the story opined that Uber has the same 
obligation as any ohter transportation provider.

Uber issued this statement:
"Uber will deactivate driver partners from the Uber platform who refuse to 
transport a rider with a service animal. Uber welcomes service animals and 
we are proud that our platform increases the mobility and freedom of blind 
and vision-impaired users."

So Uber has made its position clear.  I would contact Lyft's top executives 
and get them to do the same.

By the way, refusing such services in California is a violation of state law 
and can lead to a fine of up to $2,500 dollars.

Craig and Chase

----- Original Message ----- 
From: "Shanna Stichler via nagdu" <nagdu at nfbnet.org>
To: "NAGDU Mailing List,the National Association of Guide Dog Users" 
<nagdu at nfbnet.org>
Sent: Thursday, May 29, 2014 12:02 PM
Subject: Re: [nagdu] Lyft/Uber and Service Animal Access


> Thanks everyone for confirming that the company is in the wrong with 
> regard to service animal discrimination. I have filed a complaint with 
> them, and I'd prefer to keep it out of courts and such if I can. However, 
> I will go through the DOJ if need be to get this resolved, since if this 
> is happening to me, then how many other similar incidents have occurred? 
> When I get a response from Lyft, I will let you all know.
>
> Best,
> Shanna
>
> On 5/29/2014 9:04 AM, Star Gazer via nagdu wrote:
>> I wonder what other laws they're breaking, like labor laws, tax laws, 
>> safety
>> laws, that sort of thing. If they'll break one law, guaranteed they will
>> break others.
>>
>>
>> -----Original Message-----
>> From: nagdu [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Tracy Carcione
>> via nagdu
>> Sent: Thursday, May 29, 2014 9:15 AM
>> To: NAGDU Mailing List, the National Association of Guide Dog Users
>> Subject: Re: [nagdu] Lyft/Uber and Service Animal Access
>>
>> When I hear about these private contractors refusing to take one of us
>> because of a guide dog, I always wonder if they feel they could also 
>> refuse
>> to take, say, an African-American person, or a woman.  Either way, it's a
>> matter of a person's civil rights.
>> Tracy
>>
>> ----- Original Message -----
>> From: "Leonard Stamper via nagdu" <nagdu at nfbnet.org>
>> To: "NAGDU Mailing List,the National Association of Guide Dog Users"
>> <nagdu at nfbnet.org>
>> Sent: Thursday, May 29, 2014 8:26 AM
>> Subject: Re: [nagdu] Lyft/Uber and Service Animal Access
>>
>>
>>> You are absolutely in the right, your dog cannot be refused by private
>>> contractor because they're serving the public.  Lift a Neibaur just 
>>> moved
>>> here to Louisville Kentucky and I have not heard a complaint about you
>>> were to have her complaints about Lyft. A driver told me the same thing
>>> about being an independent contractor, that they don't have to transport
>>> service animals, but will they serve the public they are still have to
>>> abide by the ADA act. I wish you all the best of luck to you and your
>>> service animal God bless.
>>>
>>> Sent from my iPhone
>>>
>>>> On May 29, 2014, at 8:08 AM, Cindy Ray via nagdu <nagdu at nfbnet.org>
>>>> wrote:
>>>>
>>>> Shanna, they are offering transportation to the public. I really do
>>>> believe they are in the wrong and that their independent contractors
>>>> cannot do this.
>>>>
>>>> Cindy Lou
>>>>
>>>>
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