[nagdu] Lyft/Uber and Service Animal Access

Thu May 29 22:31:47 UTC 2014

Is Lyft, also a San Francisco-based company, subject to California 
regulations or the regulations of the states where they have drivers? Or 
is it both?

Shanna and Diamond

On 5/29/2014 5:12 PM, Craig Heaps via nagdu wrote:
> Here in the Bay Area, a man with a guide dog (Jonathan Lyens) said a 
> driver for Uber refused to pikc him up.  KTVU, Channel 2, did a story 
> on it.  The disability rights attorney in the story opined that Uber 
> has the same obligation as any ohter transportation provider.
>
> Uber issued this statement:
> "Uber will deactivate driver partners from the Uber platform who 
> refuse to transport a rider with a service animal. Uber welcomes 
> service animals and we are proud that our platform increases the 
> mobility and freedom of blind and vision-impaired users."
>
> So Uber has made its position clear.  I would contact Lyft's top 
> executives and get them to do the same.
>
> By the way, refusing such services in California is a violation of 
> state law and can lead to a fine of up to $2,500 dollars.
>
> Craig and Chase
>
> ----- Original Message ----- From: "Shanna Stichler via nagdu" 
> <nagdu at nfbnet.org>
> To: "NAGDU Mailing List,the National Association of Guide Dog Users" 
> <nagdu at nfbnet.org>
> Sent: Thursday, May 29, 2014 12:02 PM
> Subject: Re: [nagdu] Lyft/Uber and Service Animal Access
>
>
>> Thanks everyone for confirming that the company is in the wrong with 
>> regard to service animal discrimination. I have filed a complaint 
>> with them, and I'd prefer to keep it out of courts and such if I can. 
>> However, I will go through the DOJ if need be to get this resolved, 
>> since if this is happening to me, then how many other similar 
>> incidents have occurred? When I get a response from Lyft, I will let 
>> you all know.
>>
>> Best,
>> Shanna
>>
>> On 5/29/2014 9:04 AM, Star Gazer via nagdu wrote:
>>> I wonder what other laws they're breaking, like labor laws, tax 
>>> laws, safety
>>> laws, that sort of thing. If they'll break one law, guaranteed they 
>>> will
>>> break others.
>>>
>>>
>>> -----Original Message-----
>>> From: nagdu [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Tracy 
>>> Carcione
>>> via nagdu
>>> Sent: Thursday, May 29, 2014 9:15 AM
>>> To: NAGDU Mailing List, the National Association of Guide Dog Users
>>> Subject: Re: [nagdu] Lyft/Uber and Service Animal Access
>>>
>>> When I hear about these private contractors refusing to take one of us
>>> because of a guide dog, I always wonder if they feel they could also 
>>> refuse
>>> to take, say, an African-American person, or a woman.  Either way, 
>>> it's a
>>> matter of a person's civil rights.
>>> Tracy
>>>
>>> ----- Original Message -----
>>> From: "Leonard Stamper via nagdu" <nagdu at nfbnet.org>
>>> To: "NAGDU Mailing List,the National Association of Guide Dog Users"
>>> <nagdu at nfbnet.org>
>>> Sent: Thursday, May 29, 2014 8:26 AM
>>> Subject: Re: [nagdu] Lyft/Uber and Service Animal Access
>>>
>>>
>>>> You are absolutely in the right, your dog cannot be refused by private
>>>> contractor because they're serving the public.  Lift a Neibaur just 
>>>> moved
>>>> here to Louisville Kentucky and I have not heard a complaint about you
>>>> were to have her complaints about Lyft. A driver told me the same 
>>>> thing
>>>> about being an independent contractor, that they don't have to 
>>>> transport
>>>> service animals, but will they serve the public they are still have to
>>>> abide by the ADA act. I wish you all the best of luck to you and your
>>>> service animal God bless.
>>>>
>>>> Sent from my iPhone
>>>>
>>>>> On May 29, 2014, at 8:08 AM, Cindy Ray via nagdu <nagdu at nfbnet.org>
>>>>> wrote:
>>>>>
>>>>> Shanna, they are offering transportation to the public. I really do
>>>>> believe they are in the wrong and that their independent contractors
>>>>> cannot do this.
>>>>>
>>>>> Cindy Lou
>>>>>
>>>>>
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