[nagdu] Washington Post: Uber sued for allegedlyrefusingridestothe blind and putting a dog in the trunk

Sat Sep 13 04:46:57 UTC 2014

And here in lies the problem. As I said in another email, the one time that
I had problems with airline personnel, I reported it. I have reported a few
of the drivers who refused to take me as Taxi Magic luckily gives you the
taxi number, but, although the man to whom I talked was very kind and very
upset that this had happened and actually knew the laws, I have absolutely
no idea what was done. JMHO, if this stuff is illegal, then the laws also
need to say that the company is required to take action on complaints and
they need to say what the consequences are.

Nicole and Lexia

-----Original Message-----
From: nagdu [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Mark J. Cadigan
via nagdu
Sent: Friday, September 12, 2014 9:04 AM
To: Raven Tolliver; NAGDU Mailing List,the National Association of Guide Dog
Users
Subject: Re: [nagdu] Washington Post: Uber sued for
allegedlyrefusingridestothe blind and putting a dog in the trunk

Raven,

I have had UBER drivers refuse to transport me. all I do in this situation
is hit the button to request another driver. The system normally won't kick
the request to the same driver. Or, at least I have never seen it do that. 
After my new UBER is on its way, I send a quick email to UBER customer
support and they refund me any cancelation fees, and supposedly give the
driver a talking to, however I can neither prove nor disprove that the
drivers ever face consequences.

HTH

Mark

----- Original Message -----
From: "Raven Tolliver via nagdu" <nagdu at nfbnet.org>
To: "Dan Weiner" <dcwein at dcwein.cnc.net>; "NAGDU Mailing List,the National
Association of Guide Dog Users" <nagdu at nfbnet.org>
Sent: Friday, September 12, 2014 4:44 AM
Subject: Re: [nagdu] Washington Post: Uber sued for allegedly
refusingridestothe blind and putting a dog in the trunk

> This just happened to me this past Saturday. Fortunately, I had the 
> option of taking a bus, but I chose to request a Uber because the 
> buses were only running once an hour at the time of day. So I request 
> a Uber, and the guy is 3 minutes away. I'm on the phone with him, 
> telling him where I am because I'm not at a physical address. He pulls 
> up, sees the dog, apologizes and pulls off. Okay, so I gotta go wait 
> for a bus. The biggest pain in the butt with an ap like this is that, 
> unlike a taxi, you can't request another ride, because the one you're 
> going to get is the same person that just left you stranded.
> Fortunately, I did not get charged for a ride that never happened. And 
> the same as with Nicole's mentioned Taxi Magic, you can only rate and 
> comment on drivers after your ride.
> I love Uber. Every other driver I've had was incredibly nice. But 
> something has to change. This is a service provided to the public, so 
> they need to pull up their drawers, own up, and realize that they must 
> accommodate people with service dogs as such.
>
> On 9/12/14, Dan Weiner via nagdu <nagdu at nfbnet.org> wrote:
>> Well you know the problem with specifying that you have a guide dog 
>> is this"
>> Honestly when I've done it I still get drivers who have issues--smile.
>> Not always of course, but it has happened several times when I would 
>> say that I'm blind and have a service dog or guide dog that then the 
>> driver would come and act like a numbskull and claim whatever excuse:
>> Allergies, fear of dogs, or ""I don't take dogs".
>>
>>
>> So I suppose what has to happen is that penalties need to be beefed 
>> up and they have to be laws with real clout, I mean readily 
>> enforceable.
>>
>> Dan W.
>>
>> dcwein at dcwein.cnc.net
>>
>>
>>
>> -----Original Message-----
>> From: nagdu [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Nicole 
>> Torcolini via nagdu
>> Sent: Friday, September 12, 2014 12:24 AM
>> To: 'debby phillips'; 'NAGDU Mailing List,the National Association of 
>> Guide Dog Users'; 'Marion Gwizdala'; nyagdu at nfbnet.org; 
>> njagdu at nfbnet.org; flagdu at nfbnet.org; nagdu-leaders at nfbnet.org
>> Cc: marion.gwizdala at verizon.net
>> Subject: Re: [nagdu] Washington Post: Uber sued for allegedly 
>> refusingridestothe blind and putting a dog in the trunk
>>
>> This is going to happen with any service that uses apps for 
>> scheduling that does not provide a way for specifying  that you have 
>> a service dog. I know that some people don't like specifying that 
>> they have a service dog with them, but I would rather wait a little 
>> longer for someone who will take a dog than wait at least double time 
>> for someone to come, see the dog, and then get someone else, provided 
>> that I realize right away what has happened.
>> There is another app called taxi Magic, and I have had this happen to 
>> me at least two or three times. There needs to be laws about smart 
>> phone apps for scheduling that say that the app has to allow the user 
>> to provide feedback to the company that the driver drove off when 
>> they saw the dog. Taxi Magic has a ride survey, but you don't get to 
>> take it if the driver cancels the ride, which is what most of the 
>> drivers did.
>>
>> Nicole
>>
>> -----Original Message-----
>> From: nagdu [mailto:nagdu-bounces at nfbnet.org] On Behalf Of debby 
>> phillips via nagdu
>> Sent: Thursday, September 11, 2014 9:11 PM
>> To: Marion Gwizdala; NAGDU Mailing List,the National Association of 
>> Guide Dog Users; nagdu at nfbnet.org; nyagdu at nfbnet.org; 
>> njagdu at nfbnet.org; flagdu at nfbnet.org; nagdu-leaders at nfbnet.org
>> Cc: marion.gwizdala at verizon.net
>> Subject: Re: [nagdu] Washington Post: Uber sued for allegedly 
>> refusing ridestothe blind and putting a dog in the trunk
>>
>> Hi all, there's another company similar to Uber called Lift.  The 
>> same thing happened to a friend of mine.  He and his dog were 
>> supposed to be picked up at work and driven home.  He lives in 
>> another city from our job, and there's no bus connection between the 
>> two.  So when he downloaded LIFT to his phone, he was given a bunch 
>> of free rides, which was their offer for new folks.
>> Anyway, the car came to get him and when the driver saw that the 
>> blind person had a dog, he left.  Not sure what he is doing about 
>> this.  I had thought about getting this App and using Lift, but I
>> don't exactly want to get stranded.    Peace,    Debby and the
>> Golden Neena
>>
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>
>
> --
> Raven
> "if God didn't make it, don't eat it." - John B. Symes, D.V.M.
> http://dogtorj.com
>
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