[nagdu] Uber denies ride to blind man's service dog

Sun Jul 26 16:39:36 UTC 2015

Hi if you are going to provide a public service to the public then you can not say you won't provide service to persons with a handicap or aperson who has a service dog. The service must be equal to service provided to the public. I had problem with a local car company who had sent a car and would not take me and Rhett, thay sent another car and I told then that was not good enough, because it took about another hour for another cab to come and I was on way to doctor's office. I had long talk with there councle and thay not happy because thay found out that I could have gone to court and thay would had lot problems. The botton line is if you are going to drive a car for higher then you must pick up person with a service dog, that law no buts about.

-----Original Message-----
From: nagdu [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Marianne Denning via nagdu
Sent: Sunday, July 26, 2015 11:14 AM
To: NAGDU Mailing List, the National Association of Guide Dog Users
Cc: Marianne Denning
Subject: Re: [nagdu] Uber denies ride to blind man's service dog

A church or religious organization is covered under the first amendment but an individual is not covered.  A Muslim mosque can refuse to allow dogs into the worship service but a Muslim cannot refuse service in a cab, restaurant or any other business that is a public establishment.  I have taken my dogs into several restaurants run by Muslims and once they know it is a service dog there has not been a problem.  I have never had a problem with Uber either.  I know it happens and, I do not believe the driver can deny the ride.  This is one of those gray areas that were not around when the ADA was passed.  I know how I want it to turn out but it will need to make its way through the courts.

On 7/25/15, Jennifer Woods via nagdu <nagdu at nfbnet.org> wrote:
> Thanks for explaining. That true and makes sense that if your going to 
> drive a cab or uber you need to take service animals and should not be 
> allowed to refuse people because of a service animal.
> Jennifer
>
>
>
> On Jul 25, 2015, at 8:11 PM, Cindy Ray via nagdu <nagdu at nfbnet.org> wrote:
>
> No, there isn't such a thing on their form. You are right about the 
> religion thing, but they have agreed to drive passengers and that must 
> include dogs, same as it is supposed to with cabs. The ones who drive 
> their own cabs and the Uber "partners" believe that since they are 
> contracted they are not obligated. Uber apparently makes it a little easier for them to think that.
> They can make such a choice, but they need to have consequences to be faced.
> Cindy Lou Ray
> cindyray at gmail.com
>
>
> -----Original Message-----
> From: nagdu [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Jennifer 
> Woods via nagdu
> Sent: Saturday, July 25, 2015 10:03 PM
> To: NAGDU Mailing List, the National Association of Guide Dog Users 
> <nagdu at nfbnet.org>
> Cc: Jennifer Woods <jenn.purplepuppy2 at icloud.com>
> Subject: Re: [nagdu] Uber denies ride to blind man's service dog
>
> I ask this question because I have never used über. Is there a place 
> on the form when you register where you can put that you have a 
> service dog so that if the person has allergies they can choose not to 
> take that particular assignment?  I think the religious thing is some 
> religions feel that dogs are unclean.
> Jennifer
>
>
>
> On Jul 25, 2015, at 1:32 PM, Jenine Stanley via nagdu 
> <nagdu at nfbnet.org>
> wrote:
>
> Maybe this was a misquote but why is the man filing a complaint with 
> the EEOC? Is that the body in Maddison that handles these types of 
> complaints or am I missing something?
>
> My husband took Uber this week and one of the drivers said they all 
> got a series of memos instructing them to be prepared to carry service 
> animals and if they had religious or medical reasons not to do so, 
> they were to wait with the person. His driver also said it was 
> suggested to carry a blanket or old sheet for the dog to lie on in the 
> car. Of course since most of our dogs lie on the floor whenever 
> possible, this wasn’t necessary but the driver was really excited to convey this info to my husband and his dog.
>
> I think, like so many other things, this whole system is a work in progress.
> It’s not going to be perfect, yet we can expect it to be so without 
> being unreasonable.
> Jenine Stanley
> jeninems at wowway.com
>
> http://www.twitter.com/jeninems
>
>> On Jul 25, 2015, at 4:18 PM, Dan Weiner via nagdu <nagdu at nfbnet.org>
>> wrote:
>>
>> You know cab access is so rampant it's not even funny, and now Uber 
>> is getting in to the act, My god, won't be too long, folks, till we 
>> won't be able to get any cab rrides with our dogs.
>>
>> -----Original Message-----
>> From: nagdu [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Ginger 
>> Kutsch via nagdu
>> Sent: Saturday, July 25, 2015 2:55 PM
>> To: NAGDU Mailing List,the National Association of Guide Dog Users
>> Cc: Ginger Kutsch
>> Subject: [nagdu] Uber denies ride to blind man's service dog
>>
>> Uber denies ride to blind man's service dog
>>
>> NBC News
>>
>> Published: July 24, 2015, 10:52 pm
>>
>> Source:
>> http://ksn.com/2015/07/24/uber-denies-ride-to-blind-mans-service-dog/
>>
>> MADISON, Wis. - A Madison, Wisconsin man says he was denied service 
>> by an Uber driver because of his service dog.
>>
>>
>>
>> It was the man's first time trying to use Uber, and he says it 
>> couldn't have been a worse experience.
>>
>>
>>
>> Dave Tolmie and Divit have been a pair for the last five-and-a-half years.
>> And Divit is far from your average dog.
>>
>>
>>
>> Tolmie was born blind, and he says his service dog, Divit, is a blessing.
>>
>>
>>
>> Thursday, Divit needed his nails trimmed, so Dave ordered an Uber 
>> after first checking it's website to make sure Divit would be welcome.
>>
>>
>>
>> But, that was far from the case when the car rolled up.
>>
>>
>>
>> Dave said, "He said, 'I have a problem with getting the dog in the 
>> car.' I said, 'Oh it's ok, he's used to riding in the car.' He said, 
>> 'No I don't want the dog in the car.'"
>>
>>
>>
>> Dave says he told the driver that Divit was a seeing eye dog, and 
>> that under the Americans with Disabilities Act he's allowed to go 
>> with him everywhere he goes. But, Dave says the driver didn't care.
>>
>>
>>
>> Dave said the driver cancelled his ride and charged a one dollar 
>> cancellation fee.
>>
>>
>>
>> According to a statement from an Uber spokesperson: "Driver partners 
>> are instructed in ADA regulations, and while they are permitted under 
>> the law not to take a service animal for issues like allergies, 
>> safety or religious beliefs, drivers with those concerns are directed 
>> to wait with the rider until another Uber arrives."
>>
>>
>>
>> Dave says he's not so much concerned about getting his dollar back as 
>> he is about making sure no one else has to go through what he did.
>>
>> Tolmie has filed a complaint with the Equal Opportunities Commission 
>> and the city of Madison, Wisconsin.
>>
>>
>>
>> He says he's also contemplating getting a private attorney to handle 
>> his case.
>>
>>
>>
>> Tolmie says he's just lucky the trip wasn't an emergency.
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
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>
>
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--
Marianne Denning, TVI, MA
Teacher of students who are blind or visually impaired
(513) 607-6053

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